Report on the work of a public institution "The Office of the Akim of the Asenkritovsky rural district" for the provision of public services for 2020

Report on the work of a public institution "The Office of the Akim of the Asenkritovsky rural district" for the provision of public services for 2020

1. General provisions

The state institution "Office of the Akim of the Asenkritovsky rural district" is located at the address: Asenkritovka village, Ayatskaya Street, 69, Beimbet Maylin district, phone 87143628300.

According to the Law "On administrative procedures" public service is an activity of public authorities aimed at ensuring the rights, freedoms and legitimate interests of individuals and legal entities.

The list of public services provided by central and local executive bodies is a single Register of public services.

In accordance with article 35 of the Law of the Republic of Kazakhstan of January 23, 2001 "On local State administration and self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan of April 15, 2013 "On Public Services", in order to provide public services to the population in accordance with the approved standards, the order of the Governor Sincretismo rural district No. 6 of January 29, 2021 "On the assignment of responsible persons for the provision of public services in the state institution "Apparatus of akim of the rural district Sincretismo" designated responsible professionals akim Sincretismo rural district, in accordance with their functional responsibilities and scope of activities for the execution of public services.

The register of public services provided by the State Institution "Office of the Akim of the Asenkritovsky rural District" contains 16 services.

1. Registration of changes in the name, patronymic, surname, including making changes, additions and corrections to the civil status records
2. Registration of death, including making changes, additions and corrections to the civil status records
3. Restoration of civil status records
4. Cancellation of the records of acts of civil status
5. Registration of marriage (matrimony), including making changes, additions and corrections to the civil status records
6. Registration of divorce (matrimony), including making changes, additions and corrections to the civil status records
7. Registration of the birth of a child, including making changes, additions and corrections to the civil status records
8. Placing children of preschool age (up to 6 years old) on the waiting list) for referral to preschool organizations
9. Providing free transportation to educational organizations and back home to children living in remote rural areas
10. Purpose of state targeted social assistance
11. Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies
12. Issuing a decision to change the purpose of the land plot
13. Provision of a land plot for the construction of an object within the boundaries of a locality
14. Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)
15. Sale of a land plot to private ownership at a time or in installments
16. Putting on the queue for obtaining a land plot

In 2020, 11 public services were provided, including:

1. Acquisition of rights to land plots that are in state ownership: to individuals-7, to legal entities-2 .
2. Issuing a decision to change the purpose of the land plot: individuals-1, legal entities-1 .

 

2. Working with service recipients

The place of access to information about the procedure for providing public services is an information stand located in the building of the office of the akim of the rural district. The stand featured the register of public services provided by the akim of the rural district, akims of rural circle "On the assignment of responsible persons for the provision of public services in the state institution "Apparatus of akim of the rural district Sincretismo", the schedule of reception of documents for the provision of public services, rules and standards of public services. All visual information is available in Kazakh and Russian.

There is also a "Self-service Corner" of electronic public services. Through the portal of the electronic government of the Republic of Kazakhstan "e–gov", a citizen has the opportunity to receive public services in electronic form without contacting the PSC.

On the official website of the akim of the Beimbet Maylin district, there is a section "Public Services", where standards and passports of public services are posted.

3. Activities to improve the processes of providing public services

The result of optimizing and automating the process of providing public services is the general availability of public services to the service recipient through the e-government web portal. Activities aimed at improving the skills of employees in the provision of public services are carried out.

At the meetings under the akim of the rural district, the following issues were considered::

1. Ensuring the quality and timeliness of public services

to the population.

2. Receiving public services through the e-Government portal.

This will allow us to reach a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.

4. Control over the quality of public services

One of the criteria for evaluating efficiency is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.

According to the established terms of rendering services for the reporting period, there are no violations.

There were no complaints from service recipients regarding the provision of public services to the office of the akim of the rural district.

In order to ensure the transparency of the process of providing public services, a meeting of the local community was held in 2020 regarding the organization of work on the provision of public services

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services

The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include:

- ensuring the activities of the office of the akim of the rural district, based on the principles of

legality, efficiency of response to requests of service recipients,

transparency, efficiency and effectiveness;

- monitoring the quality of public services, internal control,

conducting awareness-raising activities among the population aimed at

ensuring transparency in the provision of public services;

- professional development of specialists in the field of public services.

In general, during 2020, the work was aimed at increasing the satisfaction of service recipients with the quality of public services. Specific measures to implement the tasks set, targeted work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies according to the criteria of timeliness and quality in the provision of public services.

Дата публикации

19 февраля 2021