Report on the work of a state institution "Apparatus of akim of the Belinsky rural district" for the provision of public services for 2020
The state institution "Akim's apparatus of the Belinsky rural district" is located at the address: Kayindykol village, Belinskaya street, 2 of the Beimbet Mailin district, telephone 87143635201. According to the Law of the Republic of Kazakhstan "On Administrative Procedures", a public service is the activity of state bodies aimed at ensuring the rights, freedoms and protection of the legitimate interests of individuals and legal entities. The list of public services provided by central and local executive bodies is a unified Register of public services. In accordance with article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", in order to provide public services to the population in accordance with the approved standards , by the order of the akim of the Belinsky rural district No. 3 dated January 19, 2021 "On the appointment of those responsible for the provision of public services", responsible specialists of the akim's apparatus of the Belinsky rural district were appointed in accordance with their functional responsibilities and the scope of activities for the implementation of public services. The register of public services provided by the State Institution “Akim's Office of the Belinsky Rural District” contains 17 services. 1. Issuance of a decision to change the purpose of the land plot. 2. the acquisition of rights to land plots that are in state ownership that do not require (tenders, auctions). 3. Provision of a land plot for the construction of an object within the boundaries of a settlement. 4. Sale to private ownership of a land plot previously provided for land use. 5. Queuing up to receive a land plot. 6. registration of the change of name, patronymic, surname, including the introduction of changes, additions and corrections in the civil status record. 7. Registration of the conclusion of marriage (matrimony), including the introduction of changes, additions and corrections in the civil status records. 8. Registration of dissolution of marriage (matrimony), including the introduction of amendments, additions and corrections to the civil status records. 9. Registration of the birth of a child, including the introduction of changes, additions and corrections in the civil status records. 10. Registration of death, including the introduction of changes, additions and corrections in the civil status records. 11. Providing free transportation to educational institutions and back home for children living in remote rural areas. 12. Enrollment of children of preschool age (up to 6 years) for referral to preschool organizations. 13. Restoration of records of acts of civil status. 14. Cancellation of vital records. 15. Assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies. 16. Appointment of state targeted social assistance. 17. Issuance of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance. In 2020, 11 public services were provided, of which: “Provision of free transportation to educational institutions and back home for children living in remote rural areas” - 11 services.
The place of access to information on the procedure for the provision of public services is the information stand located in the building of the akim's office of the rural district. The stand contains the law of the Republic of Kazakhstan "On public services", the register of public services provided by the administration of the village akim, the order of the akim of the village "On the appointment of those responsible for the provision of public services", the schedule for accepting documents for the provision of public services, standards, regulations of public services. All visual information is available in Kazakh and Russian. On the official website of the akim of the district Beimbet Mailin there is a section "Public services", which contains standards, passports of public services.
The result of the optimization and automation of the process of rendering public services is the general availability of public services for the service recipient through the web portal "electronic government". Measures are being taken to improve the qualifications of employees in the provision of public services. At the meetings under the akim of the village, the following issues were considered: 1. Ensuring the quality and timeliness of the provision of public services the population. 2. Obtaining public services through the e-Government portal. This will allow reaching a qualitatively new level of efficiency and convenience of citizens and organizations receiving government services and information on the results of the activities of government agencies.
One of the criteria for assessing efficiency is the timely and high-quality provision of services, increasing the level of satisfaction of citizens. There were no violations in the established terms for the provision of services for the reporting period. There were no complaints from service recipients regarding the provision of public services to the akim's office of the rural district. In order to ensure the transparency of the process of providing public services, in 2020 a gathering of the local community was held regarding the organization of work on the provision of public services
The prospects for further efficiency and increased satisfaction of service recipients with the quality of the provision of public services in the akim's office include: - ensuring the activities of the akim's apparatus of the rural district, based on the principles legality, responsiveness to requests from service recipients, transparency, efficiency and effectiveness; - monitoring the quality of the provision of public services, internal control, carrying out explanatory work among the population aimed at ensuring transparency of the process of rendering public services; - advanced training of specialists in the field of providing state services. In general, during 2020, the work was aimed at increasing the satisfaction of service recipients with the quality of the provision of public services. Specific measures for the implementation of the tasks set, purposeful work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies in terms of timeliness and quality in the provision of public services.