Report about the work of a government agency The Office of the Akim of the Pavlovsky Rural District for the provision of public services for 2025

Report

about the work of a government agency

The Office of the Akim of the Pavlovsky Rural District

for the provision of public services for 2025

1. General Provisions.

1) Information about the service provider:

1. The State Institution “Apparatus of the Akim of the Pavlovsky Rural District” is a state body of the Republic of Kazakhstan that exercises leadership in the field of information and analytical, organizational and legal, and logistical support for the activities of the Akim of the rural district.

2. The State Institution “Apparatus of the Akim of the Pavlovsky Rural District” carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation.

      3. Location of the legal entity: 111711, Republic of Kazakhstan, Kostanay region, Beimbet Maylin district, Pavlovka village , Vachasov lane, house 163.

2) Information about government services:

        Open and equal access to high-quality public services for all is one of the main tasks set by the Head of State for government bodies.

According to the Law of the Republic of Kazakhstan "On State Services" , a state service is one of the forms of implementation of individual state functions or their combination, carried out at the request or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate material or non-material benefits.        The list of public services provided by central and local executive bodies constitutes a unified Register of Public Services.

In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On Local Public Administration and Self-Government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" , in order to provide public services to the population in accordance with the approved standards, by order of the Akim of the Pavlovsky rural district No. 8 dated March 2 2023 "On the appointment of persons responsible for the provision of public services", a responsible specialist of the apparatus of the akim of the Pavlovsky rural district was appointed in accordance with her functional responsibilities and scope of activities for the implementation of the provision of public services.

the total number of public services provided

33

- the number of government services provided through the State Corporation "Government for Citizens", "electronic government portal".

33

the number of public services provided on a free and/or paid basis

5 – free;
0 – paid.

the number of government services provided in paper and/or electronic form

0 – electronic,
0 – paper

number of approved rules for public services

6 government services including:

1. "Extension of the lease term of a land plot"

2. "Issuance of a decision to change the intended purpose of a land
plot"

3. "Provision of a land plot from the lands of a village or settlement"

4. "Acquisition of rights to land plots that are in state ownership, without the need for tenders (competitions, auctions)"

5. "Sale of a land plot into private ownership in one lump sum or in installments "

6. "Joining the queue for a land plot"

3) Information on the most popular government services:

      The most popular government services during the reporting period were :

- "Acquisition of rights to land plots that are in state ownership, not requiring tenders (competitions, auctions)" - 4 services ( for individuals - 1, for legal entities - 3) ; including - through the "electronic government portal" - 4.

2. Working with service recipients

1) Information on sources and locations of access to information on the procedure for the provision of public services:

In order to ensure equal access to government services for the population, the official Internet resource of the Akimat of the Beimbet Maylin District, in the "Government Services" section, in the "Government Services Provided by the Offices of the Akims of Rural Districts" tab, of the State Institution "Office of the Akim of the Pavlovsky Rural District" has posted the rules and standards of government services, contact numbers of the service provider, through which one can obtain information on the procedure for the provision of government services, responsible persons, and schedules for the provision of government services.

The Akim's office building has been equipped with stands displaying regulatory legal acts and informational and reference materials on the provision of public services, and officials responsible for the high-quality provision of public services have been identified.

Information about government services is posted in an accessible location for citizens. There is also a "Self-Service Corner" for electronic government services, where citizens can access government services electronically through the e- gov portal of the Republic of Kazakhstan without visiting a public service center. The Akimat is provided with the necessary computer and office equipment, furniture, and waiting areas.

2 ) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.)

In 2025, the media published materials on the provision of services in government agencies, through the Public Service Centers, as well as on the possibility of receiving various types of services through the Egov.kz portal.

During the public discussions on the results of 2025, no proposals or comments regarding activities in the area of provision of public services were received.

During 2025, the Akim’s office held 12 explanatory events to improve the quality of public services, including: 8 meetings, 4 seminars.

Outreach activities to improve the quality of public services reached 158 people.

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The optimization and automation of public service delivery processes has a positive impact on the quality of their delivery. The procedure for providing public services has been simplified, processing times and administrative barriers have been reduced , and access to public services through the e-government portal has become more accessible. Applications received through the e-government portal have been processed in a timely manner.

2) Activities aimed at improving the qualifications of employees in the field of public services

 Events are being carried out aimed at improving the qualifications of employees in the field of public services.

At the meetings with the akim of the rural district the following issues were considered:

1. Ensuring the quality and timeliness of provision of public services to the population.

2. Obtaining government services through the e-Government portal.

        This allows us to reach a qualitatively new level of efficiency and convenience in the receipt of government services and information on the performance of government agencies by citizens and organizations.

4. Quality control of public services

1) Information on complaints from service recipients regarding the provision of public services.

One of the criteria for assessing effectiveness is the timely and high-quality provision of services and an increase in the level of citizen satisfaction.

During the reporting period, no complaints from service recipients regarding the provision of public services were received by the office of the rural district akim or were not considered.

2) Results of internal control over the quality of public services.

Based on the results No violations were identified in the internal control over the quality of public services provided in the office of the akim of the rural district.

3) Results of quality control of public services provided, carried out by the authorized body for assessment and control of the quality of public services provided.

Internal quality control of public service delivery is continuously underway. No delays in the delivery of public services were identified in 2025.

In order to prevent refusals to accept documents when applicants apply to government agencies for the provision of government services, specialists explain the procedure for compiling a complete package of documents for receiving a government service.

In 2025, the Akimat held 6 events to monitor the quality of public services.

4) Results of public monitoring of the quality of public services.

Public monitoring of the quality of public services provided by the rural district akim's office was not conducted. To ensure transparency in the public service delivery process, a local community meeting was held in 2025 to discuss the organization of public service delivery.

5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.

        To further provide individuals and legal entities with accessible and high-quality government services, including in electronic format, in 2026, public outreach efforts will continue through the media regarding the availability of government services through the Public Service Centers (PSCs) and the e-government portal. To minimize contact between government employees and service recipients, efforts will continue to transition the provision of government services to an alternative method through the Public Service Centers (PSCs) and the e-government portal.

Overall, efforts throughout 2025 will be aimed at increasing service recipient satisfaction with the quality of public services. Specific measures to implement these objectives, as well as targeted efforts to address shortcomings and problematic issues, will improve government agencies' performance in terms of timeliness and quality in public service delivery.