Report
on the activities of the Public Institution
“Aiyet Rural District Akim’s Office”
on the provision of public services for 2025
1) Information about the service provider:
2) Information on public services:
Open and equal access to high-quality public services for all is one of the key tasks set by the Head of State for public administration bodies.
According to the Law of the Republic of Kazakhstan “On Public Services,” a public service is a form of implementation of certain state functions or their combination, carried out upon request or without request of service recipients and aimed at realizing their rights, freedoms, and legitimate interests, as well as providing them with material or intangible benefits. The list of public services provided by central and local executive bodies constitutes the unified Register of Public Services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 “On Local Public Administration and Self-Government in the Republic of Kazakhstan,” and the Law dated April 15, 2013 “On Public Services,” and in order to provide public services to the population in accordance with approved standards, by the order of the Akim of Aiyet Rural District No. 91-р dated November 18, 2024 “On the appointment of responsible persons for the provision of public services,” responsible specialists of the Akim’s Office were appointed in accordance with their functional duties and areas of activity.
3) Information on the most востребованные (in-demand) public services:
The most in-demand services during the reporting period were:
1) Sources and access points for information:
To ensure equal access to public services, the official website of the Beimbet Mailin District Akimat contains a “Public Services” section with rules, standards, contact numbers, responsible persons, and service schedules.
Information stands with legal acts and reference materials are available in the akim’s office building. A self-service corner is also equipped, allowing citizens to access services via the e-government portal without visiting a Public Service Center.
2) Measures to ensure transparency:
In 2025, materials on public services were published in mass media, including information on obtaining services via Public Service Centers and the e-government portal.
No comments or suggestions were received during public discussions.
1) Optimization and automation results:
Automation has improved service quality by simplifying procedures, reducing timelines and administrative barriers, and increasing accessibility via the e-government portal. All electronic applications were processed on time.
2) Staff training:
Issues discussed at meetings included service quality and use of the e-government portal.
Professional development activities included legal training sessions and participation in district seminars.
1) Complaints:
No complaints were received during the reporting period.
2) Internal control results:
No violations were identified.
3) External control results:
No service delivery deadlines were violated. Preventive work is conducted to ensure complete document submission.
4) Public monitoring:
Public meetings were held to ensure transparency in service delivery.
In 2026, efforts will continue to inform the population about accessing services via Public Service Centers and the e-government portal.
Work will focus on minimizing direct contact through alternative service channels and improving overall service quality and timeliness.
Targeted measures and systematic efforts to address issues will enhance performance indicators and citizen satisfaction with public services.