Report on the activities of state bodies of the Beimbet district akimat Maylina on the provision of public services for 12 months of 2025

1. General Provisions

1) Information about the service provider

According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On State and Socially Responsible Services," a public service is one of the forms of implementation of certain state functions, carried out individually upon or without the request of service recipients and aimed at realizing their rights, freedoms, and legitimate interests, providing them with appropriate tangible or intangible benefits. According to the Register of Public Services, approved by the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020, No. 39/НҚ, by the executive bodies of the Akimat of the Beimbet District Maylina provides 49 types and 54 subtypes of public services.
In the Beimbet area Maylina state services are provided by the offices of akims Asenkritovsky rural district, Belinsky rural district, Kalininsky rural district, Maisky rural district, Baishuak rural district , Novoilinovsky rural district, Pavlovsky rural district, Tobol settlement, Ayet rural district , 8 state institutions of the Beimbeta district akimat Maylina (Department of Housing and Public Utilities, Passenger Transport and Highways, Department of Employment and Social Programs, Department of Agriculture, Department of Architecture , Construction and Urban Development, Department of Land Relations, Department of Physical Culture and Sports, Department of Economics and Finance)

2) Information about government services:

number of government services

49 species, 54 subspecies

The number of services provided only through the State Corporation "Government for Citizens"

The number of services provided only in the MIO

1

number of approved public service standards

49

3) Information on the most popular government services:

, 2,138 services were provided in the district over the 12 months of 2025 , including 188 services through the Public Service Center, 173 services through government agencies , and 1,807 public services
in electronic form . The main problematic issues in the provision of public services, affecting the assessment of the effectiveness of our region, are insufficient work in the area of public awareness, as well as personnel changes.
The most popular services are:

"Issuance of certificates for the right to operate tractors and self-propelled chassis and mechanisms manufactured on their basis, self-propelled agricultural, land reclamation and road construction machines and mechanisms, as well as special vehicles with increased cross-country ability"

"Approval of land management projects for the formation of land plots"

"The assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies"

2. Working with service recipients

1) Information on sources and locations of access to information on the procedure for the provision of public services:

In order to ensure equal access of the population to public services on the official Internet resource of the Beimbet district akimat In the section "Government Services" , Maylina posted links to the Law of the Republic of Kazakhstan "On Government Services", the Register of Government Services Provided to Individuals and Legal Entities, a list of government services provided by government agencies of the Akimat, the Rules of Government Services, and contact numbers of government agencies providing services. The district akimat has information on how to obtain government services.
Stands with regulatory legal acts have been set up in the district akimat's government offices, and officials responsible for providing government services have been identified.
To simplify the process of obtaining services, the district akimat building houses a front office with a self-service corner for independently obtaining government services. The district branch of the Non-Commercial Joint-Stock Company "State Corporation "Government for Citizens" in Kostanay Oblast operates self-service areas called " Connection " Points , where each service recipient can obtain an electronic service independently or with the assistance of a PSC employee . Residents of rural districts can also evaluate the capabilities of the e- government portal through self-service corners, which are installed in each rural district and government agencies providing public services. A total of 11 self-service corners have been installed in the district. These self-service corners help improve the information literacy of service recipients by training them in the use of the e-government portal.

2) Information on public discussions of draft public service standards

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On State and Socially Responsible Services", holding public discussions of draft standards for state services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, and rural districts.

3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.)

An essential aspect of public service delivery is the provision of comprehensive and reliable information on the procedure for providing public services to service recipients in an accessible format, as well as training seminars for specialists involved in the process. During the reporting period, a total of 168 outreach events of various types were held (staff meetings with the district akim , control hours with the head of staff and responsible specialists, roundtables, newspaper publications, live broadcasts, television appearances, and public service fairs) to improve the quality of public services. To raise public awareness in rural districts and the village of Tobol, weekly outreach seminars are held with invitations to various groups of the population, including pensioners, workers, and young people. Self-service corners provide training on the e-government portal and electronic services. Minutes and photos of the training seminars are provided at the end of the month. To ensure accessibility to government services for people with limited mobility, rural district specialists are implementing the "Service at Home" project. This project involves visiting citizens at home to provide government services, obtain digital signatures, or receive training on the e-government portal.

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The optimization and automation of public service delivery processes has a positive impact on the quality of their delivery. The procedure for providing public services is being simplified, and the timeframes and administrative barriers associated with the process are being reduced. Proposals have been developed for providing budget loans to specialists arriving to work in rural areas, agriculture, land relations, employment, and social protection departments.

2) Activities aimed at improving the qualifications of employees in the field of public services

To enhance the professional skills of specialists providing public services, legal training classes are held to address relevant topics, and specialists participate in seminars.
The district akimat's civil servants are trained in accordance with the Civil Servant Training Plan and Schedule of the Regional Center for Retraining and Advanced Training of Civil Servants of the Kostanay Region Akimat. Three specialists completed advanced training courses in public service provision in 2025.

4. Quality control of public services

1) Information on complaints from service recipients regarding the provision of public services.

During the reporting period, complaints from service recipients regarding the provision of public services to government service providers The district akimat did not receive any information or consider it.

2) Results of quality control over the provision of public services, carried out by the internal control service for the quality of provision of public services

During the specified period, the internal control service 3 control measures were carried out to monitor the quality of public services.

During the inspections 3 were identified violations in the provision of public services by service providers , such as: Instances of service provider noncompliance with public service delivery procedures. Based on the inspection results, specific recommendations were issued, which were implemented throughout the past year.

5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services

The main areas for improving the quality of public services include service automation and enhancing the professionalism of service providers. Outreach activities, public training seminars, and digital literacy courses are of great importance. Overall, there has been a positive trend in the provision of public services, with an increase in the number of services provided through the e-government portal, including the issuance of licenses and permits through information systems. Efforts to improve the quality of public services, focusing entirely on the needs of the public as consumers of public services, will continue.