|
1. General Provisions. |
||
|
1) Information about the service provider |
1. The state institution “Apparatus of the Akim of the Asenkritovsky rural district” (hereinafter referred to as the apparatus of the Akim) is a state institution that ensures the activities of the Akim of the Asenkritovsky rural district (hereinafter referred to as the Akim) and carries out other functions stipulated by the legislation of the Republic of Kazakhstan. 2. The Akim’s office carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as the Regulation on the Akim’s office. 3. Full name of the government agency: State institution “Apparatus of the Akim of the Asenkritovsky rural district”. 4. Location of the legal entity: 111702, Republic of Kazakhstan, Kostanay region, Beimbet Maylin district, Asenkritovsky rural district, Asenkritovka village, Ayatskaya street, 69. 5. The Akim’s apparatus is formed, abolished and reorganized by the district akimat. |
|
|
2) Information about government services: |
number of government services |
2 |
|
the number of government services provided through the State Corporation "Government for Citizens" |
0 |
|
|
the number of public services provided on a free and/or paid basis |
2 – free
|
|
|
the number of government services provided in paper and/or electronic form |
2 – electronic/ 0 - paper
|
|
|
number of approved rules for public services |
6 rules |
|
|
3) Information on the most popular government services: |
Over the 12 months of 2025, the office of the akim of the rural district provided 2 public services : including through PEP-2; MIO-0. The most popular government services: - Issuance of a decision to change the intended purpose of a land plot - 1; - Acquisition of rights to land plots that are in state ownership, which does not require bidding (auctions)–1. |
|
|
2. Working with service recipients. |
||
|
1) Information on sources and locations of access to information on the procedure for the provision of public services: |
Information on the procedure for providing public services provided by the Akim's Office is available on the official website of the Akim's Office of the Asenkritovsky Rural District in the "Public Services" section. It is also available on an information board in the Akim's Office, which is located in a publicly accessible location. The board displays regulatory legal acts governing the provision of public services (rules for the provision of public services and other reference information). All information posted on the stand is updated in a timely manner. In addition, in the building of the Akim’s office of the Asenkritovsky rural district there is a “Self-Service Corner” for electronic government services, where, through the portal of the electronic government of the Republic of Kazakhstan “e- gov ”, every citizen has the opportunity to receive government services in electronic form. |
|
|
2) Information on public discussions of draft rules for public services |
No public discussions of the draft rules for public services were held.
|
|
|
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.) |
In order to increase public awareness of the methods and means of obtaining public services and popularize the "Electronic Government" portal, in 2025 "Public Services Fairs" and seminars on digital literacy of the population were held, and informational and explanatory publications were posted on the official Instagram page. asenkritov_auyldyk districts, where citizens were informed about the possibilities of receiving government services. Innovations and amendments to standards and regulations for public services and other issues related to the provision of public services are discussed on a regular basis at operational meetings with the village akim.
|
|
|
3. Activities to improve the processes of providing public services. |
||
|
1) Results of optimization and automation of public service delivery processes |
The Akim's Office provides all public services in accordance with the rules for the provision of public services. The optimization and automation of public service delivery processes has a positive impact on the quality of their delivery. The procedure for providing public services is simplified, and the timeframes and administrative barriers associated with the provision of public services are reduced. |
|
|
2) Activities aimed at improving the qualifications of employees in the field of public services |
Advanced training of civil servants is carried out on the basis of the Schedule-Plan for Advanced Training of Civil Servants of the State-Owned Enterprise “Regional Center for Retraining and Advanced Training of Civil Servants” of the Akimat of Kostanay Region.
|
|
|
3) Regulatory and legal improvement of the processes of providing public services |
There are no proposals regarding the improvement of public service delivery processes. |
|
|
4. Quality control of public services |
||
|
1) Information on complaints from service recipients regarding the provision of public services. |
In 2025, no complaints from service recipients regarding the provision of public services were received or considered by the State Institution "Apparatus of the Akim of the Asenkritovsky Rural District".
|
|
|
2) Results of internal control over the quality of public services. |
In 2025, the State Institution "Apparatus of the Akim of the Asenkritovsky Rural District" did not conduct any control measures regarding the provision of public services. |
|
|
3) Results of quality control of public services provided, carried out by the authorized body for assessment and control of the quality of public services provided. |
In 2025, no control measures were carried out to monitor the quality of public services provided by the authorized body for assessing and monitoring the quality of public services provided in the office of the Akim of the Asenkritovsky rural district. |
|
|
4) Results of public monitoring of the quality of public services. |
In 2025, public monitoring of the quality of public services was not carried out. |
|
|
5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services. |
||
|
Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services provided by the Akim's office include: - ensuring the activities of the apparatus of the akim of the rural district, based on the principles of legality, prompt response to requests from service recipients, transparency, efficiency and effectiveness; - monitoring the quality of public services, internal control; - conducting explanatory work among the population aimed at Ensuring transparency in the process of providing public services; - improving the qualifications of specialists in the field of public services. Overall, throughout 2026, efforts will be aimed at increasing service recipient satisfaction with the quality of public services. Specific measures to implement these objectives, as well as targeted efforts to address shortcomings and problematic issues, will improve government agencies' performance in terms of timeliness and quality in public service delivery. |
||