Public monitoring of the quality of public services in 2019 was carried out by the Sanj Research Center. The level of satisfaction with the services of tax authorities on average is 83.5%, with the services of customs authorities - 70.9%, and the economic investigation service - 59%. For 2020, it was conducted by the Talap Public Center for Applied Research. Monitoring was carried out for 2 public services: "Registration and de-registration of cash registers" - satisfaction level - 83.1%; "Carrying out offsets and refunds of taxes, payments to the budget, penalties, fines" - 82.4%. For 2021, it was conducted by the Zor Rukh Charitable Foundation. Monitoring was carried out on 2 state services: "Issuance of a license for the storage and retail sale of alcoholic beverages, with the exception of activities for the storage and retail sale of alcoholic beverages on the territory of its production" - satisfaction level - 78.4%; "Customs clearance of goods" - 76.5%.