Rules for the provision of public services
"Receiving a transit declaration"
Chapter 1. General provisions
These terms of rendering the state service "Acceptance of the transit Declaration" (further – Rules) are developed in accordance with subparagraph 1) of article 10 of the Law of the Republic of Kazakhstan of April 15, 2013 "About the state services" (hereinafter – the Law) and determine procedure for the provision of the state service "Acceptance of the transit Declaration"
(further – the state service) territorial bodies of the state revenue Committee of the Ministry of Finance of the Republic of Kazakhstan in regions, cities of Nur-Sultan, Almaty and Shymkent (further – the service provider).
The state service is provided to legal entities and individuals (hereinafter referred to as the service recipient).
Chapter 2. Procedure for rendering public services
The application is accepted and the result of rendering a public service is issued.:
1) service provider;
2) through the e-government web portal www.egov.kz (hereinafter referred to as the portal).
The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of rendering, as well as other information, taking into account the specifics of the provision of public services, is set out in accordance with the appendix in the form of the standard of public services.
If the request is made in absentia-the documents submitted by the service recipient are accepted by the responsible structural division of the service provider for accepting documents and transferred to the responsible structural division of the service provider for processing documents.
When applying in electronic form-an application in the form of an electronic document certified by the EDS of the service recipient is accepted through the portal.
For public services ulkopuolisille provide the documents according to article 178 of the Code of the Republic of Kazakhstan "About customs regulation in the Republic of Kazakhstan" dated December 26, 2017
(hereinafter the Customs code) and Commission of the customs Union "On the Procedure of the customs authorities of customs operations related to the filing, registration of the transit Declaration and completion of the customs procedure of customs transit" on August 17, 2010 № 438
(hereinafter – the decision of the Commission).
To identify the identity of the service recipient, an identity document is presented.
When providing a state service, the service recipient provides consent to the use of information constituting a legally protected secret contained in information systems, unless otherwise provided by the laws of the Republic of Kazakhstan.
Information about identity documents contained in state information systems is obtained by the usulgodatel from the relevant state information systems through the portal in the form of electronic documents certified by an electronic digital signature (hereinafter referred to as an EDS) of authorized officials.
Requesting documents and information that can be obtained from information systems from service recipients is not allowed.
Confirmation of acceptance of documents by the service recipient is a note on the copy of the application containing the date, time, signature, surname and initials of the person who accepted the package of documents.
If a request is made through the portal, the status of acceptance of the request for the provision of a public service is sent to the service recipient.
The structural division of the service provider responsible for receiving documents on the day of receipt of documents accepts, verifies the submitted documents and registers (if the service recipient applies after the end of working hours, on weekends and holidays in accordance with the Labor Code of the Republic of Kazakhstan dated November 23, 2015, applications are accepted and the results of public services are issued on the following working day).
If the fact of completeness of the submitted documents is established, the responsible employee must register the transit declaration within no more than 2 (two) hours from the moment of its submission.
In accordance with subparagraph 11) of paragraph 2 of Article 5 of the Law, the service provider provides data entry into the information system for monitoring the provision of public services on the stage of public service provision in accordance with the Order of the Acting Minister of Transport and Communications of the Republic of Kazakhstan dated June 14, 2013 No. 452 "On Approval of the Rules for Entering Data into the Information system for Monitoring the Provision of Public Services on the Stage of Public Service Provision" (registered in the Register of State Registration of Regulatory Legal Acts under No. 8555).
When accessing the portal, the result of rendering a public service is sent to the service recipient in the form of an electronic document certified by the EDS of the service provider's official.
When applying to the service provider, the result of rendering a public service or a reasoned response on refusal to provide a public service in the cases and on the grounds specified in Article 178 of the Customs Code and paragraph 9 of the Commission's Decision is issued in hard copy.
In case of failure of the information system containing the necessary information for the provision of public services, the service provider sends a request to the support service by e-mail e-okno@mgd within 30 (thirty) minutes from the moment of failure.kz with mandatory provision of information on the name of the state service, registration number of the application for receiving the state service, individual identification number (IIN), or business identification number (BIN), name of the service recipient, description of the sequence of actions that lead to an error, screenshots explaining the problem.
Chapter 3. Procedure for appealing decisions, actions (omissions) of service providers and (or) their officials regarding the provision of public services
In cases of disagreement with the results of the provision of public services, the service recipient submits a complaint against the decision, actions (inaction) of the service provider on the provision of public services in accordance with the legislation of the Republic of Kazakhstan:
to the head of the service provider;
to the head of the authorized body responsible for ensuring tax revenues and payments to the budget;
to the authorized body for evaluating and controlling the quality of public services rendered.
A complaint of a service recipient received by a service provider directly providing public services is subject to consideration in accordance with paragraph 2 of Article 25 of the Law within 5 (five) business days from the date of its registration.
A complaint of the service recipient received by the authorized body for evaluating and controlling the quality of public services is subject to consideration within 15 (fifteen) business days from the date of its registration.
In cases of disagreement with the results of rendering a public service, the service recipient, in accordance with subparagraph 6) of paragraph 1 of Article 4 of the Law, applies to the court.