Rules for applying to the Support Service of the Astana-1 IP system

  1. 1. Rules for applying to the Support Service of IS Astana-1.
    To provide prompt assistance on issues that arise when working with IS "Astana-1", an e-mail address of the Service has been created поддержки-astana1@kgd.minfin.gov.kz

    The format of the Request must match the following template:

 

Тема сообщения:

 

ХХХХХХХХХХХХ/YYYYYYYYYYYY/ИС/Краткое описание проблемы пользователя

 

 

 

 

Текст сообщения:

Message subject:
XXXXXXXXXXXX/YYYYYYYYYYYYY / IS/Brief description of the user's problem

 


Message text:
1) Information system or the software being used;
2) Software version;
3) Workflow indicating the purpose of the message;
4) the Attached information:
• error text;
• actions that cause an error;
* additional information(log, Screen, etc.)
5) Sender: name of the taxpayer, Full name of the responsible person.

                  

where •
* XXXXXXXXXXXX – Taxpayer's RNN;
• YYYYYYYYYYYYY – Taxpayer's IIN/BIN;

If necessary, support of the "Astana-1", the User will be sent to the "Request more information", while a specialist responsible for the preparation of the response can be sent to User instructions or a description of necessary actions that should be undertaken for completeness of information on Request.
2. Additional information that may be requested by the Support Service of the IP "Astana-1" for the analysis of the problem.
1) The time of the problem (DD / MM/YY HH/MM).
2) A detailed description of the problem.
3) Client Hardware Properties:
a. CPU type, CPU Frequency (Ghz), RAM (Mb);
b. Speed of network interaction with salyk.kz (Kb / sec);
c. The amount of free space on the client disk (MB).
4) General user software:
a. Operating system;
b. Service pack of the Operating system.
5) The web application "Taxpayer's Account"
a. The web browser used
b. Web browser version
c. The version of Java applications

Rules for applying to the Support Service of the Astana-1 IP system
Дата публикации
22 сентября 2021