Annex 1 to the order of the Deputy Prime Minister - Minister of Finance of the Republic of Kazakhstan dated 22 February 2023 № 199 Annex 16 to the Rules for maintaining of personal accounts

List of basic requirements for the provision of public services «Issuance of extracts from the personal account on the status of settlements with the budget, as well as on social payments» (hereinafter – the public service)

1

Name of a service provider

Territorial bodies of the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan by districts, cities and areas in the cities, on the territory of special economic zones

2

Ways of delivery of public services

via the web portal of "electronic government" www.egov.kz (hereinafter – the portal)

3

Terms of public services

no later than 1 (one) business day after receiving the request.

4

Forms of public service provision.

electronic (fully automated)

5

The effect of public service provision.

issuance of an extract or a motivated answer about refusal to provide public services in the cases and on the grounds specified in paragraph 9 of this list of basic requirements for the provision of public services, in the form of an electronic document certified by an electronic digital signature (hereinafter – EDS) of an official of the service provider

6

The level of fees charged to the service recipient for the provision of public services, and the methods of its collection in cases provided for by the legislation of the Republic of Kazakhstan

The state service is provided is free of charge

7

Timetable of the service provider and information objects

1) the service provider – from Monday to Friday, from 9 am to 6.30 pm with a lunch break from 1 pm to 2.30 pm, except weekends and holidays according to the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan" (hereinafter – the Law on Holidays)

2) the portal – round the clock, except for the technical breaks connected with carrying out repair work. (when the service recipient applies after the end of working hours, on weekends and holidays, the receiving the request and the issue of the result of the provision of public services is carried out on the following working day according to the Labor Code and the Law on Holidays)

8

The list of documents required for the provision of public services

request in the form of an electronic document certified by the EDS of a service recipient

9

Grounds for refusal to provide public services established by the laws of the Republic of Kazakhstan

1) establishment of the fact of unauthenticity of documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;

2) non-conformance of a service recipient and the submitted materials, objects, data and information necessary for the provision of public services to the requirements established by regulatory legal acts of the Republic of Kazakhstan;

3) the negative reply of the authorized state body to the request for approval, which is required for the provision of public services, as well as the negative conclusion of the expertise, research or check;

4) there is enforced court decision (verdict) on the prohibition of activities or certain types of activities requiring the provision of a certain public service in respect of the service recipient;

5) there is  enforced court decision in respect of  the service recipient, on the basis of which the service recipient is deprived of a special right related to provision of a public service;

 6) lack of consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan «On Personal Data and their Protection», for access to restricted personal data required for the provision of public services.

10

Other requirements, taking into account the specifics of the provision of public services, including provided in electronic form and through a state corporation

The service recipient has the opportunity to receive public services in electronic form through an information system on condition of EDS availability.

The service recipient has the opportunity to receive information on the procedure and status of the provision of public services in remote access mode through a personal account on the portal, as well as a single contact center.

  A version for visually impaired users is available when providing public services through the portal.

In case of detecting a fault or technical failures on the portal, it is necessary to contact a single contact center for the provision of public services: 8-800-080-7777 or 1414.

The service recipient has the opportunity to receive public services in electronic form through the portal and through the Internet resource of the service provider www.kgd.gov.kz in «account of the taxpayer » on condition of EDS availability.