The state service obliges to facilitate strengthening the unity of the people of Kazakhstan and interethnic
harmony in the country, respect the state and other languages, traditions and customs
of the people of Kazakhstan
Civil servants in their activities should be committed to public policy and to put it successively into practice, strive to preserve and strengthen public confidence in the civil service, the state and its institutions. Society expects that civil servants will use all their efforts, knowledge and experience in their professional activities and serve their homeland, the Republic of Kazakhstan, with an impartial attitude and integrity.
Execution of public service is expression of special trust from society and the state and places great demands on moral ethically shape of public servants.
creating a high culture of relations in the civil service and preventing cases of unethical behavior of civil servants.
Chapter 2. Ethical principles of public service
The service ethics of civil servants is based on the following principles:
1) conscientiousness – professional and responsible service to the state for the benefit of society;
2) honesty – sincere attitude to their duties;
3) fairness – making a legal decision regardless of the influence of individuals and legal entities, public groups and organizations and preventing discrimination of persons because of bias and subjectivity in any circumstances
4) openness – showing willingness to work with the public and ensuring transparency of their actions;
5) politeness – correct and respectful attitude to citizens and colleagues;
6) customer orientation – improvement of quality of the rendered services, fully focusing on the needs of the public as a consumer of public services, and inadmissibility of manifestations of bureaucracy and red tape when considering appeals of citizens and organizations.
Chapter 3. Standards of service ethics of civil servants
1) be modest, comply with generally accepted moral and ethical standards, do not disseminate false and untrue information;
2) to resist actions that damage the interests of the state and the rights of citizens;
3) comply with the restrictions established by law, avoid conflicts of interest;
4) be correct in the when dealing with members of the public, to prevent the humiliation of human dignity, tactlessness, incorrect behavior, not give a rise to legitimate criticism from the community by own actions;
5) to observe business etiquette and rules of official conduct, to prevent actions that clearly undermine the dignity and authority of state bodies in the eyes of citizens, of which they are representatives;
6) not to make illegal promises and not to take illegal obligations of any nature related to the performance of official duties;
7) not to use official position to influence the activities of state bodies, organizations, civil servants and other persons in solving personal issues, as well as related opportunities in the interests of public and religious associations, other non-profit organizations, including to promote their attitude to them;
8) ensure the safety of state property, use state property only for its intended purpose, to perform official duties and permitted activities;
9) not to pursue the financial interests of preventing conscientious performance of official duties.
1) facilitate development and strengthening of business and friendly relations and constructive cooperation in the team;
2) suppress or take other measures to prevent violations of the service ethics by other civil servants;
3) refrain from discussing personal and professional qualities of colleagues discrediting their honor and dignity in the team;
4) serve as a model of impartiality, justice, unselfishness and respect for the
honor and dignity of a person by their behavior;
5) take measures aimed at ensuring occupational health and safety, creating safe and necessary conditions for efficient activity, as well as creating a favorable moral and psychological environment that excludes any form of discrimination and infringement on the honor and dignity of civil servants;
6) avoid forcing commitment of illegal acts, as well as acts incompatible with
generally accepted moral and ethical standards;
7) prevent unfounded accusations, rudeness, humiliation of dignity, tactlessness and incorrect behavior against the collegues;
8) not openly demonstrate their religious beliefs in the team, force subordinate employees to participate in the activities of public and religious associations, other non-profit organizations.
Public speeches on the activities of a state body are given by its head or authorized officials of the state body.
Civil servants shall conduct discussions in a correct manner, without undermining the authority of the civil service.
10.While being off-duty, civil servants shall adhere to generally accepted moral and ethical standards, show modesty, not emphasize and not use their official position when receiving relevant services, prevent cases of antisocial behavior, including being intoxicated at a public place, offending human dignity and public morality;
Chapter 4. Coordination on preventing violations of official ethics
Chapter 5. Responsibility for violation of the norms of official ethics