Rules for the providing the state service
«Acceptance of the transit declaration»
Chapter 1. General provisions
Chapter 2. Regulations on providing public service
1) through the office of the service provider;
2) through the e-government web portal www.egov.kz (hereinafter-the portal).
A list of the main requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other data taking into account the particularities of the providing public services presented in accordance with Annex 1 in the form of state service standard.
By personal formality, the documents submitted by the applicant, are taken by responsible structural units and passed the responsible for processing structural units.
By applying in electronic form - the application in the form of an electronic document certified by the recipient's EDS is accepted through the portal. In order to receive the state service, the recipients must submit documents in accordance with Articles of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan" dated December 26, 2017 (hereinafter - the Customs Code) and the Decision of the Customs Union Commission "On the Procedure for customs authorities to perform customs operations related to the filing, registration of a transit Declaration and completion of the Customs Procedure of Customs Transit" dated August 17, 2010 No. 438 (hereinafter referred to as the Commission's Decisions).
To identify the identity of the service recipient, an identity document is presented.
When providing a public service, the service recipient provides consent to the use of information constituting "a secret protected by law", unless otherwise provided by the laws of the Republic of Kazakhstan.
Information about the identity documents contained in the state information systems, the service provider receives from the relevant state information systems through the portal in the form of electronic documents certified by an electronic digital signature (hereinafter-EDS) of authorized officials.
It is not allowed to request documents and information that can be obtained from information systems from service recipients.
Confirmation of acceptance of the documents by the service recipient is a mark on the copy of the application containing the date, time, signature, surname and initials of the person who accepted the package of documents.
In the case of an application through the portal, the service recipient is sent a status of acceptance of the request for the providing public services.
The structural division of the service provider responsible for receiving documents on the day of receipt of documents receives, checks the submitted documents and registers (when the service recipient applies after the end of working hours, on weekends and holidays, according to the Labor Code of the Republic of Kazakhstan dated November 23, 2015, applications are accepted and the results of the providing public services are issued on the next working day).
If the fact of completeness of the submitted documents is established, the responsible employee shall register the transit declaration within no more than 2 (two) hours from the moment of its submission.
In accordance with subparagraph 11) of paragraph 2 of article 5 of the law of the service provider provides insertion of data to the information system of monitoring of public services on the stage of rendering the state service in the manner prescribed by order of the acting Minister of transport and communications of the Republic of Kazakhstan dated June 14, 2013, № 452 "On approval of the Rules for entering data into the information system of monitoring of public services on the stage of rendering of the state services" (registered in the Register of state registration of regulatory legal acts, No. 8555).
When accessing to the portal, the result of the providing public services is sent to the service recipient in the form of an electronic document certified by the EDS of the service provider's official.
When contacting the service provider, the result of the provision of a public service or a reasoned response to the refusal to provide a public service in the cases specified in Articles 178 of the Customs Code and in paragraph 9 is issued on paper.
In the case of information system failure with necessary information for the provision of public services, the service provider within 30 (thirty) minutes from the moment of failure sends a request to the support service to e - mail e-okno@mgd.kz with the mandatory provision of information on the name of the state services, the registration number of the application for obtaining public services, individual identification number (IIN), or business identification number (BIN), name of the applicant, the description of the sequence of steps to reproduce the error, screenshots explaining the problem.
Chapter 3. Procedure for appeal against the decisions, actions (inaction) of service providers and (or) their officials on the providing public services
5.In cases of disagreement with the results of providing state service , customer files a complaint against the decision, actions (inaction) of the service provider for the provision of public services in accordance with the legislation of the Republic of Kazakhstan:
with the name of the head of service provider;
with addressed to the head of the authorized body responsible for provision of tax revenues and payments to the budget;
with the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient, received by the service provider directly providing public services, is subject to consideration in accordance with paragraph 2 of Article 25 of the Law within 5 (five) working days from the date of its registration.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.