Regulations on providing public service «Issuance of certificates of approval of vehicles involved in international transport to the carriage of goods under customs stamps and seals»
Chapter 1. General provisions
Chapter 2. Procedure for the providing public services
1) through the office of the service provider;
2) through the e-government web portal www.egov.kz (hereinafter-the portal).
A list of the main requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other data taking into account the particularities of the providing public services presented in accordance with Annex 1 in the form of state service standard.
By personal formality, the documents submitted by the applicant, are taken by responsible structural units and passed the responsible for processing structural units.
By applying in electronic form - the application in the form of an electronic document certified by the recipient's EDS is accepted through the portal.
In order to receive a state service, the service recipients provides documents in accordance with Article 28 the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan" dated December 26, 2017 (hereinafter– Customs Code). To identify the identity of the service recipient, an identity document is presented.
When applying to the Office of service providers, confirmation of acceptance of the documents by the service recipient is a mark on the copy of the application containing the date, time, signature, surname and initials of the person who accepted the package of documents.
In the case of an application through the portal, the service recipient is sent a status of acceptance of the request for the providing public services.
When providing a public service, the service recipient provides consent to the use of information constituting "a secret protected by law", unless otherwise provided by the laws of the Republic of Kazakhstan.
Information about the identity documents contained in the state information systems, the service provider receives from the relevant state information systems through the portal in the form of electronic documents certified by an electronic digital signature (hereinafter-EDS) of authorized officials.
It is not allowed to request documents and information that can be obtained from information systems from service recipients.
The structural division of the service provider responsible for receiving documents on the day of receipt of documents performs the reception, verification of the submitted documents and registration (when the service recipient applies
after the end of working hours, on weekends and holidays, according to The labour code of the Republic of Kazakhstan of November 23, 2015 receipt applications and issue of results of providing the state service is carried out by the following working day). If the service recipient submits not full docs in accordance with the lists provided for in article 166 of Customs Code, and (or) expired documents, the service provider refuses to accept the application.
In cases of submission by the applicant of an incomplete package of documents according to the list provided by the Commission of the Customs Union on 22 June 2011, № 676 (hereinafter – the Decision), and (or) documents expired, the service provider refuses to accept the application.
When it is determined that full package of documents and vehicle were submitted, the responsible employee registers the application. When registering the application, he shall verify that the photocopies of the documents conform to the originals, and a corresponding mark shall be made on the copies of the documents. After verification, the originals of the submitted documents are returned to the service recipient.
After registration of the application, the service provider inspects the presented motor vehicle, trailer, semi-trailer and, if it meets the technical requirements defined by the Decision, issues a certificate of approval. In this case, the service provider in the form of the certificate of approval fills in the column " by whom issued ", column 7 and indicates the number of the certificate of approval.
The sertificates of approval of vehicles involved in international transport to the carriage of goods under customs stamps and seals is issued no later than 1 (one) working day following the day of registration of the specified application when the vehicle is presented.
If the motor vehicle, trailer, or semi-trailer does not meet the technical requirements defined by the Decision, the service provider shall inform the service recipient in writing, no later than one working day from the date of registration of the application, of the reasons why the certificate of approval cannot be issued.
When providing a public service through the e-licensing information system, data on the stage of its provision is automatically transmitted to the information system for monitoring the provision of public services.
When contacting the service provider or accessing the portal, the result of the providing of a public service is issued on paper.
Chapter 3. Procedure for appeal against the decisions, actions (inaction) of service providers and (or) their officials on the providing public services
with the name of the head of a service provider;
with addressed to the head of the authorized body responsible for the provision of tax revenues and payments to the budget;
with the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient, received by the service provider directly providing public services, is subject to consideration under paragraph 2 of Article 25 of the Law within 5 (five) working days from the date of its registration.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.
6. In cases of disagreement with the results of the providing public services, the service recipient, in accordance with subparagraph 6) of paragraph 1 of Article 4 of the Law, addresses to court.