Rules for the provision of public services «Inclusion in the register of customs carriers»
Chapter 1. General provisions
These Rules for the provision of the state service "Inclusion in the register of customs carriers" (hereinafter – the Rules) are developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan
from April 15, 2013 "About the state services" (hereinafter – the Law) and determine procedure for the provision of public services "Inclusion in the register of customs carriers" (further – the state service) territorial bodies of the state revenue Committee of the Ministry of Finance in regions, cities of Nur-Sultan, Almaty and Shymkent (further – the service provider).
(hereinafter referred to as the service recipient).
Chapter 2. Procedure for the provision of public services
1) through the office of the service provider;
2) through the e-government web portal www.egov.kz (hereinafter-the portal).
A list of the main requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other data with the features of the provision of public services set out in accordance with Annex 1 in the form of standard of the state service.
In the case of an appeal in an appearance order-the documents submitted by the service recipient are accepted by the structural unit of the service provider responsible for receiving documents and are transferred to the responsible structural unit of the service provider for processing documents;
When applying in electronic form – an application in the form of an electronic document certified by an electronic digital signature (hereinafter-EDS) the service recipient is accepted through the portal.
To receive the state service, the service recipients provide documents in accordance with Article 497 of the Code of the Republic of Kazakhstan "On Customs Regulation in the Republic of Kazakhstan" dated December 26, 2017
(hereinafter referred to as the Customs Code).
To identify the identity of the service recipient, an identity document is presented.
When providing a public service, the service recipient provides consent to the use of information that constitutes a legally protected secret contained in information systems, unless otherwise provided by the laws of the Republic of Kazakhstan.
Information about the identity documents contained in the state information systems, the service provider receives from the relevant state information systems through the portal in the form of electronic documents certified by the EDS of authorized officials.
It is not allowed to request documents and information that can be obtained from information systems from service recipients.
Confirmation of acceptance of the documents by the service recipient is a mark on the copy of the application containing the date, time, signature, surname and initials of the person who accepted the package of documents.
In the case of an application through the portal, the service recipient is sent a status of acceptance of the request for the provision of public services.
The structural division of the service provider responsible for receiving documents on the day of receipt of documents receives, checks the submitted documents and registers (when the service recipient applies after the end of working hours, on weekends and holidays, according to the Labor Code of the Republic of Kazakhstan dated November 23, 2015, applications are accepted and the results of the provision of public services are issued on the next working day).
In case of failure by the applicant of the documents referred to in paragraph 2 of article 497, or inconsistency of the applicant with the conditions laid down in article 496 of the Customs code, the service provider decides on the non-inclusion in the register of customs representatives.
When establishing the fact of completeness of the submitted documents, the employee responsible for processing considers the application with the documents attached to it within 10 (ten) working days from the date of its registration, and makes a decision to include it in the register of customs carriers or to refuse to include it in the register of customs carriers.
The decision is made by the order of the head of the service provider or the person who replaces him or her, or the deputy head of the service provider.
In accordance with subparagraph 11) of paragraph 2 of article 5 of the law of the service provider provides insertion of data into the information system of monitoring of public services on the stage of rendering the state service in the manner prescribed by order of the acting Minister of transport and communications of the Republic of Kazakhstan dated June 14, 2013, № 452 "On approval of the Rules for entering data into the information system of monitoring of public services on the stage of rendering of the state services" (registered in the Register of state registration of regulatory legal acts under No. 8555).
When accessing the portal, the result of the provision of public services is sent to the service recipient in the form of an electronic document certified by the EDS of the service provider's official.
When applying to the service provider, the result of the provision of a public service or a reasoned response to the refusal to provide a public service in the cases and on the grounds specified in Article 497 of the Customs Code is issued on paper.
Chapter 3. Procedure for appealing decisions, actions (inaction) of service providers and (or) their officials on the provision of public services
in the name of the head of service provider;
addressed to the head of the authorized body responsible for managing the provision of tax revenues and payments to the budget;
to the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient, received by the service provider directly providing public services, is subject to consideration in accordance with paragraph 2 of Article 25 of the Law within 5 (five) working days from the date of its registration.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.