LAW OF THE
REPUBLIC OF KAZAKHSTAN
On Public services
(with amendments and additions as of 02.01.2021)
Chapter 1. GENERAL PROVISIONS
Article 1. Basic concepts used in the Law
Article 2. Legislation of the Republic of Kazakhstan in the field of public services
Article 3. Basic principles of providing public services
Article 4. Rights of service recipients
Article 5. Rights and obligations of service providers
Chapter 2. STATE REGULATION IN PROVIDING PUBLIC SERVICES
Article 6. Competence of the Government of the Republic of Kazakhstan in providing public services
Article 7. Competence of the authorized body for the assessment and control of the quality of public services
Article 8. Competence of the authorized body in providing public services
Article 9. Competence of the authorized body in the field of informatization
Article 9-1. Competence of the authorized body determined by the Government of the Republic of Kazakhstan from among the central state bodies
Article 10. Competence of central State bodies
Article 11. Competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts of the city, cities of district significance, settlements, villages, rural districts
Article 11-1. Organization of the activities of the State Corporation
Chapter 3. THE REGISTER, A SUBORDINATE REGULATORY LEGAL ACT DEFINING THE PROCEDURE FOR PROVIDING PUBLIC SERVICES
Article 12. Register of Public Services
Article 13. General requirements for the development and approval of a subordinate regulatory legal act defining the procedure for providing public services
Article 14. Requirements for the content of a subordinate regulatory legal act defining the procedure for providing public services
Article 15. Public discussion of draft bylaws defining the procedure for providing public services
Article 16. Excluded
Article 17. Excluded
Chapter 4. PROVIDING PUBLIC SERVICES
Article 18. Providing public services
Article 19. Providing public services by service providers
Article 19-1. Refusal to provide public services by service providers
Article 20. Providing public services through a State corporation
Article 21. Providing public services in electronic form
Article 21-1. Providing proactive services
Article 22. Optimization of public service delivery processes
Article 23. Informing service recipients about the procedure for providing public services
Article 24. Payment for providing public services
Article 25. Features of the consideration of complaints on providing public services
Chapter 5. STATE CONTROL OVER THE QUALITY OF PUBLIC SERVICES. ASSESSMENT AND PUBLIC MONITORING OF THE QUALITY OF PUBLIC SERVICES
Article 26. Principles of state control over the quality of public services, assessment and public monitoring of the quality of public services
Article 27. Features of the state control over the quality of public services
Article 28. Procedure for assessing the quality of public services
Article 29. Public monitoring of the quality of public services
Chapter 6. FINAL PROVISIONS
Article 30. Liability for violation of the legislation of the Republic of Kazakhstan in the field of public services
Article 31. Procedure for the entry into force of this Law
This Law regulates public relations in the providing public services.