Survey "On the quality of OGD services"

Dear taxpayers! In order to improve the quality of public services provided, we ask you to take an anonymous survey, which will take no more than 1 minute! Thank you in advance for your participation! Point the camera at the QR code. Click on the Telegram link that appears and follow the instructions below! 1. Which category of taxpayers do you belong to? 1) an individual 2) a legal entity 3) individual entrepreneur/lawyer, notary, mediator 2. Evaluate the work of the UGD: 1) poorly - incompetent employees 2) bad - information systems are "forever hanging" 3) bad - weak mass explanatory work 4) excellent – ease of obtaining public services 5) excellent - accessible and understandable information 6) excellent – competent employees 3. Have there been any cases of unjustified refusals to receive services? 1) Yes 2) no 3) did not apply 4. Is the service performed in the language of the request? 1) Yes 2) no 3) did not apply 5. Have there been any cases of non-compliance with ethics (rudeness) on the part of the employees? 1) Yes 2) no 3) did not apply 6. Do you think the leadership of the tax/customs authority is open to the public and business entities? 1) yes 2) no 3) did not apply 7. What applications do you use? 1) Taxpayer's Office 2) The CGD portal 3) E-Salyq Azamat 4) E-Salyq Business 5) Egov.kz, Egov mobile 6) applications of banks (directory of banks) 7) SalyqBot in Telegram 8) I do not use any applications 8. Do you have any difficulties in obtaining electronic tax/customs services? 1) Yes (if the answer is positive, question 8.1 is filled in) 2) no 3) did not use electronic services 8.1. What causes difficulties in obtaining electronic services? 1) difficult/unclear; 2) freezes/errors/crashes when working with the application 3) the video instruction is unclear 4) Prior training is required 9. The level of corruption in the field of tax/customs services? 1) non-corruption 2) corruption also, nothing has changed 3) Corruption has increased markedly 4) corruption has significantly decreased 5) no idea / never encountered 10. Which tax/customs authority are you registered with? * DGD (reference book) * UGD (reference book)