Within the framework of the project "aKmeshit – adaldyk alany", the Department implemented the project "Openspace"
In the Message of the Head of State, it was noted that the implementation of the concept of a "hearing state" is, in fact, the concept of building a "just state".
It is not enough just to hear and see the problems of citizens, the main thing is to respond to them correctly and objectively.This will allow us to respond promptly and effectively to all constructive questions of citizens. Only by establishing a stable dialogue between the government and society can a harmonious state be formed.
Within the framework of the "aKmeshit – adaldyk alany" project, the Department implemented the "Openspace" project - a "reception center" was built at the entrance to the building.
In other words, the glazed open space of the public reception in the "Openspace" format demonstrates the openness of the OGD to the public and strengthens relations between people and fiscal authorities.The format of the work is aimed at creating the most comfortable conditions for visitors and reducing corruption risks.
Our employees are on duty here every day and receive citizens, if necessary, we also carry out the reception - the management of the Department.
Contact Center
In addition, in order to solve NP issues in an accessible and prompt manner, the OGD operates a single Contact Center with No. 1414, the Department consists of 3 operators.
In 2021, the Department's Contact Center received 27421 questions. All questions have been answered exhaustively.