On public services rendered by the state revenue authorities of the Karaganda region for 9 months of 2024

For the period from January 01 to September 30, 2024 (9 months of 2024), the state revenue authorities of the Karaganda region provided 863,707 public services, of which the largest part 859,465 services or 99.5% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 3881 services or 0.4% were provided by appeals On paper, 361 services were provided on an alternative basis through the Government for Citizens State Corporation.

Compared to the same period in 2023, the total number of services provided decreased by 34,290 services or 3.8%. The main reason for the decrease is the exclusion from the Register of Public Services of previously demanded services "Issuance of statements from a personal account on the status of settlements with the budget, as well as on social payments" and "Presentation of information on the absence (presence) of debt, accounting for which is maintained in the state revenue authorities".

The indicator of the share of electronic services in the total number remained at the level of the same period last year: for 9 months of 2023, this indicator also amounted to 99.5% (893,930 out of 897,997 services). 2,372 explanatory events were held to improve the quality of public services in the form of seminars, round tables, briefings, conferences, publications and announcements in the media.

104,707 people were involved in explanatory measures to improve the quality of public services. For the state service "Receiving tax reports", the share of electronic services in the total number of services rendered for 9 months of 2024 amounted to 99.6% (709,521 out of 712,034 services).