Service model of interaction with taxpayers

Since March 2019, the Contact Center (1414) has been launched to provide explanations in the field of tax and customs legislation, on public services provided and the timing of their provision. Over 2.3 million consultations have been provided by the OGD contact centers. This was announced by Vice Minister of Finance of the Republic of Kazakhstan Yerzhan Birzhanov during a press conference at the Central Communications Service under the President of the Republic of Kazakhstan.
Telegram has launched a digital consultant "Salyqbot", which provides a tax calendar, reference books, a calculator, services, various video tutorials, the user receives push messages with a reminder of upcoming deadlines for reporting and paying taxes and other notifications.
In the Salyqbot chatbot: 109.5 thousand users have been registered, over 44 thousand requests have been processed.
In October 2023, a video consultation Pilot was launched. The number of users is 343 NP, including 10 video calls from abroad: Great Britain, Israel, Germany and other countries. The advantages of the project are that any user can make a video call for free from anywhere in the world.
Instagram Facebook, Instagram, Telegram, Tiktok, Youtube, Twitter, the official pages of the State Revenue Committee and territorial divisions on social networks are functioning to implement the principle of a "Hearing State" and receive feedback.
In order to exclude the facts of social tension among the population related to the III stage of universal declaration, as well as mobile transfers, the Committee created a Telegram chat for the prompt resolution of issues.
Active explanatory work is underway for the population in the form of live broadcasts, video tutorials and postings, offline meetings are held, including with the participation of NCE "Atameken" and business representatives.