Report on public services for 9 months of 2023 of the Department of State Revenue in the Karaganda region
For the period from January 01 to September 30, 2023 (9 months of 2023), the state revenue bodies of the Karaganda region provided 897,997 public services, of which the largest part of 893,930 services or 99.5% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 3927 services or 0.4% were provided by appeals on paper; 140 services were provided on an alternative basis through the State Corporation "Government for Citizens".
Compared to the same period in 2022, the total number of services rendered increased by 368 services or 0.04%. The indicator of the share of electronic services in the total number of services rendered decreased by 0.1%: for 9 months of 2022, this indicator was 99.6% (893,990 out of 897,629 services). The main reason for the decline: exclusion from the Register of public services of previously demanded services "Issuance of statements from the personal account on the status of settlements with the budget, as well as on social payments" and "Submission of information on the absence (presence) of debt, accounting for which is maintained in the state revenue bodies".
1621 explanatory events were held to improve the quality of public services in the form of seminars, meetings, round tables, briefings, conferences, publications and announcements in the media.
Explanatory measures to improve the quality of public services covered 54,350 people.