Report on public services for the 2st half of 2023 of the Department of State Revenue in the Karaganda region
For the period from January 01 to June 30, 2023 (1st half of 2023), the state revenue bodies of the Karaganda region provided 626,790 public services, of which the largest part of 623,829 services or 99.5% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 2846 services or 0.4% were provided by appeals on paper; 115 services provided on an alternative basis through the State Corporation "Government for Citizens".
Compared to the same period in 2022, the total number of services rendered increased by 4262 or 0.7%. The indicator of the share of electronic services in the total number of services rendered decreased by 0.1%: for 6 months of 2022, this indicator was 99.6% (619,840 out of 622,528 services).
1104 explanatory events were held to improve the quality of public services in the form of seminars, meetings, round tables, briefings, conferences, publications and announcements in the media.
Explanatory measures to improve the quality of public services covered 34,600 people.