Report on public services for the 1st quarter of 2023 of the Department of State Revenue in the Karaganda region
For the period from January 01 to March 31, 2023, the state revenue bodies of the Karaganda region provided 444,908 public services, of which the largest part of 443,365 services or 99.7% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 1,460 services or 0.3% were provided by appeals on paper; 83 services were provided on an alternative basis through the State Corporation "Government for Citizens".
Compared to the same period in 2022, the total number of services rendered increased by 79,713 or 21.8%. There was also an increase in the share of electronic services in the total amount by 0.1%: for 3 months of 2022, this indicator was 99.6% (363,633 out of 365,195 services), for 3 months of 2023 it was 99.7%.
145 explanatory events were held to improve the quality of public services in the form of seminars, meetings, round tables, briefings, conferences, publications and announcements in the media.
Explanatory measures to improve the quality of public services covered 7367 people.