In 2022, the state revenue bodies of the Karaganda region provided 1,219,974 public services, of which the largest part of 1,215,041 services or 99.6% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 4,747 services or 0.4% were provided by paper appeals; 186 services were provided on an alternative basis through the State Corporation "Government for Citizens".
Compared to the same period in 2021, the total number of services rendered decreased by 81,422 or 7.2%.
891 explanatory events were held to improve the quality of public services in the form of seminars, meetings, round tables, briefings, conferences, publications and announcements in the media.
Explanatory measures to improve the quality of public services covered 39,730 people.