Report on public services for 9 months of 2022 of the Department of State Revenue in the Karaganda region
For the period from January 01 to September 30, 2022, the state revenue bodies of the Karaganda region provided 978,722 public services, of which the largest part of 974,823 services or 99.6% were provided by electronic appeals submitted through the portal of "electronic government" and the departmental portal, 3748 services or 0.4% were provided by paper appeals; 151 services were provided on an alternative basis through the State Corporation "Government for Citizens".
Compared to the same period in 2021, the total number of services rendered increased by 45,591 or 4.9%. There was also an increase in the share of electronic services in total by 0.1%: for 9 months of 2021, this indicator was 99.5% (928,274 out of 933,131 services), for 9 months of 2022 it was 99.6%.
569 explanatory events were held to improve the quality of public services in the form of seminars, meetings, round tables, briefings, conferences, publications and announcements in the media.
Explanatory measures to improve the quality of public services covered 24671 people.