Measures taken to reduce the level of corruption in the Department of State Revenue in Almaty
The fight against corruption in the system of revenue authorities is under constant control and special attention is paid to this issue.
The main focus of the State Revenue Department is aimed at prevention, that is, the creation of such conditions under which the commission of corruption offenses would become impossible. At the same time, continuous work is underway to form an anti-corruption culture not only among its employees, but also among the population and business.
One of the most important tools in the fight against corruption is the transition of state revenue bodies to a digital format, where human interference is excluded.
Today, out of 44 public services (27 tax and 17 customs services), 84% or 37 services are provided electronically.
For 8 months of this year, the state revenue authorities in the city of Almaty provided about 2.5 million. services (2,476,522), 98% of them in electronic form (2,421,844) and only 2% on paper (54,678).
The "E-SALYQ" project has been successfully implemented, when the taxpayer can get all the necessary services online.
The "Taxpayer's Office" is being improved, now the taxpayer has the opportunity to apply for termination of activity electronically, the issuance of property tax notifications in automatic mode is being introduced.
The introduction of automatic deregistration as an individual entrepreneur made it possible to simplify the liquidation procedure and reduce paper turnover by 73%. Since the beginning of the year in the city of Almaty out of 16 thousand. Sole proprietors were liquidated in a simplified manner more than 11 thousand.
In general, due to the automation of processes, the terms of rendering public services have been reduced by an average of 2.3 times (since 01.01.2021).
The State Revenue Committee, in order to exclude prerequisites for corruption and simplify customs procedures, eliminate administrative barriers, created a System of traceability of goods, which ensured transparency of sales between counterparties.
Today, 100% of customs declarations are provided remotely. At the same time, more than 80% of customs declarations are issued in 1 minute in automatic mode.
The introduction of information systems "ASTANA-1", "Electronic invoices" with the module "Virtual warehouse" allow the state revenue authorities in the city of Almaty to identify risks remotely, thereby eliminating the contact of officials with the population and business entities.
Despite this, in order to prevent and prevent corruption manifestations, the premises of the department, in which employees of the state revenue bodies interact with service recipients, are equipped with a video surveillance system, through which the Situation Center of the State Revenue Committee is constantly monitored.
For the same purposes, during customs inspection, employees are equipped with video recorders, the image from which is also transmitted directly to the specified Center.
To raise awareness of taxpayers, a Contact Center has been operating since last year. In almost a year of operation of the Contact Center (from 08/20/2020), almost 75 thousand calls were received, of which about 45 thousand this year.
The creation of a modern Contact Center made it possible to remotely and promptly resolve taxpayers' issues without visiting a state agency, provided conditions for independent fulfillment of tax and customs obligations in order to increase tax collection, as well as prevent corruption manifestations in direct contact with employees of state revenue bodies.
A positive role in the prevention of corruption is provided by the introduction of the Unified Platform for receiving and processing all citizens' appeals "E-Otinish", which allows providing full feedback to the population through Internet resources.
The Department constantly conducts preventive work with personnel in all departments of the department, organizes technical meetings, during which the norms of anti-corruption legislation and ethics of behavior in the provision of public services are explained to employees, joint preventive measures with the Anti-Corruption Service are provided.
Quarterly round tables with personnel with the participation of taxpayers on anti-corruption topics are held, on a regular basis (at least once a month) the activities of the structural unit are covered in the media, including on anti-corruption issues.
At the same time, the strengthening of the personnel of the unit engaged in the identification and suppression of corruption offenses has been initiated.
Despite the work we are doing to combat corruption and create an atmosphere of "zero tolerance" for any manifestations of corruption in the activities of state revenue bodies in the city of Almaty, there are facts of corruption offenses, the suppression of which is our primary task.
This year , the following persons have been brought to criminal responsibility
4 employees of the department (in 2020 - 6 employees).
For example, the chief specialist of the department of the "Center for the Reception and Processing of taxpayers' information and tax Registration" of the UGD in Almaly district E. for systematically receiving bribes for not bringing to administrative responsibility, unblocking accounts, writing off tax arrears, closing individual entrepreneurs. By the verdict of the district court, she was found guilty of committing a criminal offense under Article 190, part 3, paragraph 2, 4 of the Criminal Code of the Republic of Kazakhstan (fraud using official position) and was sentenced to a fine of 1,824,000 tenge.
Her immediate supervisor, the deputy head of the Almaly district Department, was brought to disciplinary responsibility in the form of a "strict reprimand".
- the chief specialist of the department of administration of individual entrepreneurs of the UGD in the Medeu district A. was sentenced to a fine of 6 million tenge for receiving a bribe of 600 thousand tenge for understating the income of individual entrepreneurs.
The deputy head of the Medeu district Department was also brought to disciplinary responsibility in the form of a "strict reprimand".
Another example, a leading specialist of the Department of Customs Inspection of the State Customs Administration of Almaty O. received a bribe for accelerated customs inspection. Sentenced to pay a fine of more than 12 million tenge.
The immediate supervisor was brought to disciplinary responsibility in the form of a "reprimand".
- the chief specialist of the Almaly-TCO of the DGD in Almaty, B. was found guilty of systematically receiving bribes for accelerated customs clearance. The verdict of the district court imposed a penalty in the form of a fine of 6 million tenge.
At the same time, 2 officials of the department are currently undergoing criminal cases initiated by the Anti-Corruption Service. The criminal case against 1 employee was terminated by the criminal prosecution body.
In general, for the current year, the department conducted 8 official investigations on the facts of committing various disciplinary offenses, including those discrediting the civil service (including 6 on the customs block, 2 on the tax block).
6 officials were brought to disciplinary responsibility (customs - 5, tax unit - 1).
Without conducting official investigations, in accordance with the Rules for Imposing Disciplinary Penalties on Civil Servants, 24 officials were involved, 9 of them in the customs block, 15 in the tax block.
4 employees were dismissed from the bodies for negative reasons.
For reference: in 2020, official investigations were conducted - 24 of them in the customs block - 10, in the tax block - 14, disciplinary actions were brought in the customs block - 19 DL, in the tax block - 8 DL.
Without an official investigation, 68 DL were involved, of which 37 DL were involved in the customs block, 31 DL in the tax block.
Every fact of an offense identified in the department is carefully studied and we develop measures to prevent their recurrence. According to the results of official investigations, educational work is carried out in the departments of the department, all the necessary information is brought to the personnel to prevent the repetition of such facts.
I would like to note separately the social security of employees of state revenue bodies, low wages, as well as social insecurity of employees are the main reasons for staff turnover and increased corruption.
Along with the above, it is necessary to take into account that the eradication of corruption is impossible without the active support of civil society institutions. The activation of the work of public organizations and political parties, in particular the Nur Otan party, which fruitfully participate in law-making activities, as well as provide public control in this area, has a positive impact on the results of the fight against corruption.
Statistics on measures taken
against managers
WOOD Period Suspects Convicted Disciplinary
Responsibility (managers) Note
2020 6 - 6 6 2 – reprimand;
3 - severe reprimand;
1 - warnings about incomplete service compliance
2021 7 3 4 3 1 – reprimand;
2 - severe reprimand;
1 - not involved (by the decision of the dis.commissio