Activity report
Department of State Revenues in Almaty region
on the provision of public services
(reporting period 2020)
˗ State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan;
˗ State Revenue Departments by regions, cities of Astana, Almaty and Shymkent;
˗ Department of State Revenue by districts, cities, districts in cities.
The main tasks of state revenue bodies are:
˗ ensuring the completeness and timeliness of tax receipts and payments to the budget;
˗ protection of the national security of the Republic of Kazakhstan, human life and health, flora and fauna, the environment;
˗ ensuring, within its competence, the protection of the sovereignty and economic security of the Republic of Kazakhstan.
For all public services of state revenue bodies, standards and regulations of public services have been approved:
˗ Order of the Minister of Finance of the Republic of Kazakhstan dated April 27, 2015 No. 284 "On approval of the standards of public services provided by the state revenue authorities of the Republic of Kazakhstan",
˗ Order of the Minister of Finance of the Republic of Kazakhstan dated June 4, 2015 No. 348 "On approval of regulations for public services provided by the state revenue authorities of the Republic of Kazakhstan."
˗ "Rules for the provision of public services, state revenue bodies of the Republic of Kazakhstan", approved by order of the Ministry of Finance of the Republic of Kazakhstan dated July 10, 2020 No. 665;
Information about the most demanded public services:
At the end of 2020, the state revenue authorities provided a total of 1,803,762 services, including 1,749,323 or 97% in electronic form, 50,909 or 2.8% in paper form.
The most popular government services are services such as:
- "Extract from the personal account on the state of settlements with the budget, as well as on social payments" 594 590 or 33.0%;
- "Reception of tax reporting" 490,128 or 27.2%;
1) Information on sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services (standards, regulations, leaflets, Rules for the provision of public services) is posted on the Internet resources of the Ministry of Finance of the Republic of Kazakhstan: www.minfin.gov.kz, the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan (hereinafter referred to as the Committee): www.kgd.gov.kz, Department of State Revenues in Almaty region: almobl.dgd.
Also, information on the procedure for the provision of public services can be obtained through the Unified Contact Center for the provision of public services by calling 1414, 88000807777.
In addition, information on the procedure for the provision of public services, as well as samples of filling out applications and tax reporting forms, are posted on stands and tables in the places where public services are provided in the territorial bodies of state revenue.
To raise the level of awareness of service recipients in the field of tax and customs legislation, state revenue authorities regularly hold seminars to clarify tax and customs legislation, publish materials in the media, as well as on official accounts in social networks (Facebook and Instagram). Information about changes in tax and customs legislation is regularly posted on the website of the Committee and the Department.
In order to create favorable conditions for taxpayers to wait in large service centers (Iliyskiy, Enbekshikazakhskiy, Talgarskiy, Karasayskiy, Zhambylskiy districts and Taldykorgan, Kapshagai), electronic queue management systems (hereinafter - ESUO) are installed. The ESUO functionality is also equipped with various types of reports that are available at the level of departments and the Committee, which allows real-time monitoring of the current state of queues in territorial divisions.
For the convenience of taxpayers, the Committee's website has implemented the functionality of online queue booking, which allows planning the time of visiting the State Revenue Office in advance and significantly reduces the time spent by taxpayers.
Also implemented is the placement of a QR code on the ESUO coupon with a link to the E-salyq mobile application, which has the "Tax wallet" functionality.