On April 21 of the current year, a public discussion was held at the State Institution «Akim’s Office of the Shyrganak Rural District» on the results of work carried out in 2025 regarding the provision of public services.
In accordance with Subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V «On Public Services,» the State Institution «Akim’s Office of the Shyrganak Rural District» provides the following five types of public services in accordance with the register:
- Public service «Issuance of a decision on changing the designated purpose of a land plot»;
- Public service «Provision of land plots from settlements and rural localities»;
- Public service «Granting rights to state-owned land plots not requiring auctions (competitions, tenders)»;
- Public service «Sale of a land plot into private ownership with a one-time payment or in installments»;
- Public service «Registration on the waiting list for obtaining a land plot».
Public services in the Akim’s Office of the Shyrganak Rural District for 2025:
1st Quarter:
- For the service of granting rights to land plots without auctions — 1 application was approved;
- For the service of providing a land plot — 1 reasoned refusal was issued.
2nd Quarter:
No applications were received.
3rd Quarter:
For the service of granting rights to land plots without auctions — 1 application was approved.
4th Quarter:
No applications were received.
Overall, no cases of unjustified refusal in the provision of public services were recorded.
No complaints regarding the quality of public services were received.
Аctivities within the Media Plan:
Throughout the year, in order to inform the population and promote electronic public services, the following activities were carried out in the Akim’s Office of the Shyrganak Rural District:
1st Quarter:
- On January 29, 2025, a round table was held with specialists of the administrative staff on the topic of familiarization with the types of public services provided within the 2025 Media Plan and available through the e-Government web portal.
- On January 29, 2025, a seminar was held at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District, accompanied by publication on social networks, on the possibility of quickly and conveniently obtaining a certificate of pension contributions via the eGov.kz portal.
- On January 31, 2025, an article was published on social networks at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District on obtaining Form F-2 (certificate of absence of encumbrances on real estate — pledge or prohibition) via the eGov.kz portal and the eGov Mobile application.
- On February 22, 2025, an article titled “A New Service Has Been Launched on the eGov.kz Portal” was published in Issue No. 08 (321) of the Kegen District newspaper “Karkara”.
2nd Quarter:
- On April 18, 2025, a public discussion was held at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District on the results of work carried out in 2024 regarding the provision of public services.
- On April 22, 2025, an Open Day was held at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District with the aim of providing full information on public services.
- On April 25, 2025, a round table was held with administrative staff on familiarization with public services provided within the 2025 Media Plan, as well as with services available through the e-Government web portal.
- On April 30, 2025, a fair on the provision of public services in electronic format was organized. The main purpose of the event was to explain to service recipients the procedures for obtaining public services electronically, submitting applications online, and receiving certificates through the e-Government portal.
- On April 30, 2025, a presentation on obtaining a pension contribution certificate via the eGov portal was published on social networks.
3rd Quarter:
- On August 11, 2025, a billboard titled “eGov Mobile — Digital Documents Always with You” was installed in Shyrganak village along T. Segizbayuly Street.
- A presentation was published on social networks “Facebook” and “Instagram” explaining the procedure for obtaining a certificate confirming the presence or absence of information regarding corruption-related offenses through the eGov portal.
4th Quarter:
- On October 28, 2025, an article was published on social networks “Facebook” and “Instagram” explaining the work of the eGov AI virtual assistant for public services.
- On October 28, 2025, a round table titled “Receive Public Services Easily and Quickly” was held on social networks “Facebook” and “Instagram”.
- On October 28, 2025, a presentation was conducted on social networks “Facebook” and “Instagram” on “How to obtain an Electronic Digital Signature (EDS) via the eGov Mobile application” to promote mobile applications.
- On October 28, 2025, a public services fair was held at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District to provide full information on public services.
- On October 28, 2025, an Open Day was held at the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District to explain the procedures for obtaining public services.
In 2025, a total of 50 electronic services were provided through the self-service corner of the State Institution “Akim’s Office of the Shyrganak Rural District” of Kegen District.
An information stand containing the list of public services and the procedures for obtaining them has been installed for public awareness.
Timely and high-quality provision of services is one of the key indicators for evaluating the effectiveness of public service delivery and contributes to increasing citizens’ satisfaction levels.
According to the results of 2025, all public services were provided within the established time limits. No violations of deadlines were recorded. No complaints regarding the quality of public services were received from individuals or legal entities.
Akim of the Shyrganak Rural District: R. Ualiev
@. М.Муханова
(. 8 (727 77) 2-57-20