Organization of an event (webinar) on the provision of public services according to the principles of "one window" for specialists from the Republic of Tajikistan in Almaty/Dushanbe. with MASHAV, Astana Hub.

Project rationale: The development of a healthy and competitive private sector has become an important task for Tajikistan. In the past, the country was dependent on foreign money transfers, which led to instability of the macroeconomics. To mitigate the risk of a debt crisis and stimulate economic growth, it was necessary to develop the private sector. However, the provision of public services for local entrepreneurs was inefficient, which hindered the development of the private sector. Kazakhstan, being a leader in the digitalization of public services in Central Asia, could share its experience and knowledge with Tajikistan.

Project description: The project was implemented in the format of a seminar with the participation of experts from Kazakhstani organizations, such as JSC "Entrepreneurship Development Fund "Damu", NAO "State Corporation "Government for Citizens", JSC "National Infocommunication Holding "Zerde", and JSC "National Information Technologies". Specialists from the Republic of Tajikistan were also invited.

Topics of the seminar:

1. The reasons for the introduction of the principles of "one window" for the provision of public services to entrepreneurs were considered.
2. The applied model of providing public services for entrepreneurs was presented, as well as the stages of implementing the principles of "one window", the mechanism and functionality of this model.
3. The obstacles encountered in the implementation of the system of digital public services for entrepreneurs were identified and approaches to overcoming them were considered.
4. The process of providing services was presented: the functional management scheme, the volume of services, the time of provision of services, categories of users and other aspects.
5. The possibilities of further improving the system of providing public services for entrepreneurs using modern information technologies and international experience were considered.
6. At the end of the seminar, practical issues of implementing the principles of "one window" in the context of Tajik entrepreneurship were discussed.

As a result of the seminar, the participants received valuable knowledge and skills necessary to optimize public services according to the principles of "one window" in Tajikistan.