18 September 2020 under the chairmanship of the head of the Department of the public service Directorate of information, public services and archives of the Karaganda region, Zhaparova Zada Sagyndykovna with the participation of: Deputy head of Department of coordination of employment and social programs of Karaganda region, head of Department of coordination of employment and social programs of Karaganda city, departments of registration of acts of civil status of akim of the district named. Kazybek bi and Oktyabrsky district of Karaganda city, Director of KSU "Employment Center of Karaganda city akimat", Director of the regional information technology center of JSC "NIT" of Karaganda region in the video selector mode, a meeting was held on problematic issues in the provision of public services in the field of employment and civil registration. During the meeting, a number of problematic issues related to the provision of public services were considered.