How do the branches of the SPSF in August?

INFORMATION MESSAGE

in order to ensure the safety of the population and employees under quarantine, the Unified accumulative pension Fund (UAPF) has organized the following modes of operation of its regional branches.

Full-time service by appointment is provided in eight regional branches - in Aktobe, Atyrau, Zhambyl, West Kazakhstan, Kyzylorda, Mangistau, Pavlodar and North Kazakhstan regions, as well as in the regional branch in the city of Zhezkazgan and in the city of Nur-Sultan (in the branch at PR. Republic 4).

You can make an appointment on the corporate website enpf.kz, literally in two or three clicks. You need to go to the "Electronic services" tab on the main page of the site, then click on the "Book a queue for service" banner, after which you can independently choose a convenient time to visit the branch.

Working hours of branches on weekdays from 9: 00 to 18: 00, Saturday and Sunday-weekends. During the break from 13:00 to 14:00 operating rooms are closed for airing, wet cleaning and disinfection / quartz treatment. There are also two technical breaks of 15 minutes each in the first and second half of the day for disinfection of work surfaces, chairs, door handles, handrails, etc., and ventilation of premises.

In other regions, a number of restrictive measures are in effect until August 31, taking into account the regional situation. SAPF offices, provide remote services, and services for the contactless reception of documents.

Contactless branch service is provided on weekdays from 9: 00 to 18: 00 with a break from 13: 00 to 14: 00. Addresses of branches operating in contactless mode are available on the website enpf.kz.

On-duty employees of the Fund, by appointment, carry out contactless reception of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and social distancing. Services that cannot be obtained online include:

- making applications for pension payments due to the death of the depositor / recipient (burial);

- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);

- registration of applications for assignment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan;

- processing of applications for transfer of pension savings from UAPF JSC to insurance organizations;

- registration of applications for the appointment of pension payments in the presence of an established disability of group I/II indefinitely;

- registration of an application for opening an individual pension account for accounting for mandatory professional pension contributions, including applications for joining the contract on pension provision at the expense of mandatory professional pension contributions.

Other types of UAPF services, such as obtaining an individual pension account statement, changing Bank details, entering into pension insurance agreements through voluntary pension contributions, etc., can be obtained online from the comfort of your home via the ENPF mobile app and your Personal account on the corporate website www.enpf.kz (step-by-step instructions on how to get electronic services are attached in the relevant sections).

In the regions of the UAPF, field services are also organized in compliance with strict sanitary and epidemiological measures. At the same time, a preliminary consultation is carried out (including checking for the possibility of receiving services remotely, without leaving). When providing on-site services to citizens, services are provided for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the pension insurance agreement at the expense of mandatory professional pension contributions). Also, depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of 1-2 groups with permanent disabilities) are served in compliance with sanitary and epidemiological measures.

Employees of the UAPF are always ready to provide depositors (recipients) with advice on the funded pension system and remote support for receiving electronic services by:

1) contacting employees of regional offices on duty by phone (the list is available on the website enpf.kz);

2) contact the call center using the short number 1418;

3) chatbot in Whats app and Viber by number +7 777 000 14 18

4) online consultant on the corporate website www.enpf.kz

5) sending requests by e-mail enpf@enpf.kz;

Facebook instagram, Vkontakte, twitter Telegram, Odnoklassniki, And other social media accounts.

In addition, it is provided to receive services with sending a package of documents by post (Kazpost JSC) with the possibility of preliminary online verification of documents on the corporate website of the UAPF.

A list of all branches of UAPF JSC and their operating modes are available on the UAPF website.

UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan manages the pension assets of the UAPF in trust. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the state of their pension savings (more on www.enpf.kz).