UAPF depositors received over 15 million services

The unified accumulative pension Fund provided 15.8 million services to its depositors in 10 months of 2020. Despite the current epidemiological situation and the coronavirus pandemic (COVID-19), in connection with which a number of restrictive measures were taken this year, the number of services provided increased by 8% or 1.2 million units compared to the same period in 2019.
Of the total volume of operations as of November 1 of this year, 14.5 million (i.e. more than 92%) services were performed in electronic format. Compared to last year, the popularity of electronic services increased by 23.8% or 2.8 million services. Thus, we see that most of our depositors, using their Personal account, which is available both on the website and in the UAPF mobile app, get a whole range of services without leaving their homes. In particular, obtaining statements from individual retirement accounts, changes and amendments to your account details, receiving information about the presence of IPS, filing of the assignment of pension benefits in connection with disability group 1 or 2 indefinitely, tracking of application status on the payment and (or) transfer and more.
At the moment, about 200 branches of the UAPF also provide services in compliance with all sanitary measures. Our depositors received more than 1.1 million services in 10 months. In addition, the UAPF also has field service departments, which provided 80.4 thousand services to the Fund's depositors as of November 1.
One of the goals of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. For 10 months of this year, compared to the same period last year, the number of depositors ' requests via feedback channels more than doubled: 1.2 million requests in 2020, against 580.4 thousand requests for the same period in 2019.
We remind you that depositors and UAPF recipients can get advice in the call center at 1418 (free call in Kazakhstan), and you can also get advice on the corporate website www.enpf.kz, via chatbot in Whatsapp and Viber by number +7 777 000 14 18 Facebook instagram, Vkontakte, Twitter Telegram, Odnoklassniki, and on the official pages of the UAPF in the social networks Instagram, Facebook, Vkontakte.

UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan manages the pension assets of the UAPF in trust. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the state of their pension savings (more on www.enpf.kz)