"Creating an accessible and convenient channel for providing public services" is a priority for us

Since March 15 of this year, due to the unfavorable epidemiological situation around the world, a quarantine regime has been introduced throughout the country and in certain places.

The message of the First President of the Republic of Kazakhstan - Leader of the nation to the people of Kazakhstan of 5 October 2018 "growth of welfare of Kazakhstan: improving quality of life and income" were instructed to reduce direct contact of civil servants with the population in the provision of public services and to convert into electronic format not less than 80% of public services in 2019, and in 2020 at least 90% of public services.

In General, temporary coverage of public service departments and the transition to online operation have had a positive impact on the acceleration of digitalization of public services and saving time and money for citizens.

For example, since the beginning of the quarantine, us $ 5.3 million has been received through the e-government portal, and more than 10 services have been rendered.

In addition, until late in the evening, the process of obtaining EDS caused difficulties for citizens, and it was mandatory to contact the PSC.

And ways to refuse it and otherwise receive it have been discussed for many years. However, the current situation has led to this issue being resolved as soon as possible.

Thus, in the first quarter of 2020, the volume of investments in fixed assets amounted to 3 million us dollars. about 1 million EDS were received, which is 1 million more than in the same period last year.

As practice shows, alternative provision of services is a "brake" on the development of e-government.

Today, every citizen knows that most public services can be ordered online. But before, along with the portal" e-government", the PSC worked, all the questions and difficulties people solved by contacting them. There is no such option now. Therefore, everyone has to quickly master the service. E-government portal to understand the aspects of the system's operation in the Republic, a special Call center has been created to promptly respond to the questions of service recipients. This center will call the population at 1414. Currently, more than 2.5 thousand front office operators are adapted to consulting.

You save time on receiving government services in electronic form.

Most services can be obtained on the e-government portal only if there is an EDS. What should I do if a person does not have an electronic digital signature? How?

You can get an EDS online without leaving your home. Citizens now have the opportunity to get an electronic digital signature without contacting the PSC in emergency and quarantine mode. To identify citizens, you need to answer several questions from a PSC employee, which will be connected by creating a selfie, uploading your ID and video communication. Recently, the possibility of obtaining EDS for legal entities was launched.

A special instruction on how to get EDS online is developed, and the algorithm of actions on the portal is described in detail.There are even special training images on this topic. Also, the population continues to actively use the advice of the Unified Contact center 1414.

Recall that at the moment, more than 80% of public services are available online. Its Kazakhstanis are egov.kz <url>, the app of eGov Mobile and telegram messengers (EgovKzBot2. 0) and social networks Facebook and Vkontakte.

For this purpose, one of the main conditions is that the service recipient has a mobile phone number based on citizens and apps on the phone. We remind you that mobile citizens can register a mobile phone number using a virtual assistant on the e-government portal.

In addition, there are 1,381 self-service areas in the region as a whole. They are equipped with all necessary equipment (Internet, computer, printer, scanner). All public services translated into electronic format and available on the portal of "e-government", citizens have the opportunity to independently or in self-service corners, that is, not only in the buildings of the ICD, but also in the front offices of the mayor's office, educational and medical organizations, etc.in self-service corners located on the territory of the Republic of Kazakhstan, provided with Internet and office equipment.

It should be noted that for the convenience of service recipients and orientation to service recipients, self-service corners located in the cities of Temirtau and Karaganda are included in the current database of the "2GIS"card.

Also, due to the current epidemiological situation, a queue booking service was launched for the convenience of Kazakhstanis in PSC. Now service recipients can contact the PSC not only on the portal, but also on the portal of "e-government". egov.kz and also via Telegram bot.

 

 

Currently, the provision of public services occupies a large place in the life of society. The level of quality of public services provided is an economic and social indicator of the country. In this regard, many foreign countries attach great importance to improving the quality of public services and the development of this industry.

 

 

 

 

Department of the Agency of the Republic of Kazakhstan for Civil service Affairs in the Karaganda region state
Department of public services
G. the chief specialist. Junis