On the rights of air transport passengers

The main transport Prosecutor's office explains the rights of passengers when flights are canceled or delayed due to the fault of the airline.

In the current legislation (article 86 of the Law" About use of airspace of the Republic of Kazakhstan and activities of aircraft") a number of obligations of airlines to passengers.

Thus, in the case of suspension or delay of flight more than 2 hours because of a carrier passengers are provided with refreshments, hot meals for more than 4 hours (every 6 hours in daytime and 8 hours night time), a mother and a child (under 7 years), hotel and transport (over 8 hours in daytime and 6 hours at night).

It also provides for the payment of a fine to the passenger for each hour of flight delay in the amount of 3% of the ticket price (the flight section with a delay), but no more than the ticket price.

For example, if the ticket price is 35,000 tenge, the fine for each hour of delay of the flight will be 1,050 tenge.

To get the amount of the fine, the passenger must contact the relevant airline.

Article 567 Of the code of the Republic of Kazakhstan on administrative offences provides for administrative liability for non-performance of obligations by the airline.

On such facts, protocols are drawn up by the civil aviation Committee.

Main transport Prosecutor's office