Information for citizens

Law enforcement agencies are taking additional health and safety precautions to help protect the public and employees from the coronavirus. These measures are aimed at protecting the health and safety of the people of Kazakhstan, as well as maintaining the health of our employees and their ability to protect society.

Visit the buildings of law enforcement agencies

Access to law enforcement buildings will be restricted. Those who arrive to report a crime or receive other services are assisted in specially equipped and processed locations.

Best of all, those who need the help of law enforcement agencies, first call the number 102. Callers, depending on the nature of the request for help, are able to communicate with the employee in person or by phone.

Call service

Law enforcement agencies continue to be responsible for urgent calls for service. At the same time, they adhere to social remoteness as much as possible.

If the coronavirus has signs of exposure risk, the staff serves to call with the application of safety measures. If there is no need to check the scene of an accident, employees conduct a survey outside of your home, office, and outside of transport. In non-emergency cases, it is recommended to submit an application for a crime or other offense in electronic mode through the services of the Committee on legal statistics (hereinafter-the Committee). qamqor.gov.kz). here you can control its review.

Case investigation

If possible, investigative actions are postponed.

The category of cases that are investigated in electronic format will also be expanded.

Complaints to the Prosecutor's office

The Prosecutor's office continues to consider complaints in the usual manner, except for personal reception, they are transferred to a later date. The complaint is submitted via the e-government portal (<url>). egov.kz).

Consideration of criminal cases in court

Courts consider cases that are not subject to postponement or postponement. If possible, remote inspection methods will be used.

Main transport Prosecutor's office