Astana Qalasy ... Property
(list of state-controlled joint-stock companies and limited liability partnerships, as well as state-owned legal entities; information and materials on state property included in the Schedule of Auctions for State-owned Assets)" (hereinafter referred to as the Rules), approved by the said order:
Clause 3 shall be amended to read as follows:
"3. To receive the public service, legal entities and individuals (hereinafter referred to as the service recipient) shall submit a request through the portal for a list of state-controlled joint-stock companies and limited liability partnerships, as well as state-owned legal entities, in accordance with Form 1 of Appendix 1 to these Rules and a request to view information on state-controlled joint-stock companies and limited liability partnerships, as well as state-owned legal entities, in accordance with Form 2 of Appendix 1 to these Rules; a request for information and materials on state property included in the schedule of auctions for state-owned assets, in accordance with Appendix 2 to these Rules (hereinafter referred to as the request).
The list of basic requirements for the provision of public services is set out in Appendix 3 to these Rules.
Clause 7 shall be amended to read as follows:
"7. In accordance with subparagraph 11) of paragraph 2 of Article 5 of the Law, the entry of data into the information system for monitoring the provision of public services is established by the rules for entering data into the information system for monitoring the provision of public services on the stage of provision of public services, approved by Order No. 452 of the Acting Minister of Transport and Communications of the Republic of Kazakhstan dated June 14, 2013 (registered in the Register of State Registration of Regulatory Legal Acts under No. 8555).
The entry of data into the information system for monitoring the provision of public services is automated.
When making changes and/or additions to these Rules, the service provider shall send information about such changes and/or additions to the operator of the e-government information and communications infrastructure, the Unified Contact Center, within
three (3) business days of the state registration of the relevant regulatory legal act with the justice authorities.";
Clauses 9 and 10 shall be amended to read as follows:
"9. When submitting a complaint through the portal, the service recipient shall receive information about the appeal procedure by calling the Unified Contact Center:
8-800-080-7777 or 1414.
When submitting a complaint through the portal, the service recipient will have access to information about the complaint from their
"personal account," which is updated as the service provider processes the complaint (marks on delivery, registration, execution, and a response regarding review or refusal).
A service recipient's complaint received by a service provider, in accordance with paragraph 2 of Article 25 of the Law on Public Services, shall be reviewed within 5 (five) business days from the date of its registration.
A service recipient's complaint received by the authorized body for assessment and control of the quality of public services, in accordance with paragraph 2 of Article 25 of the Law on Public Services, shall be reviewed within 15 (fifteen) business days from the date of its registration.
Unless otherwise provided by the laws of the Republic of Kazakhstan, an appeal to the court shall be permitted after a pre-trial appeal in accordance with paragraph 5 of Article 91 of the Administrative
Procedural Code of the Republic of Kazakhstan.
Appendices 1 and 3 to these Rules shall be amended in accordance with Appendices 1 and 2 of this Order;
In the Rules for the Provision of the Public Service
"Provision of Information from the State Property Register to a State Property Lessee under a Lease Agreement Concluded with It, with Details on the Terms of the Agreement, Accruals under Such Agreement, Penalties, and Payments Transferred to the Budget" (hereinafter referred to as the Rules), approved by the said order:
Clause 3 shall be set forth as follows: