General rules for handling a complaint

General rules for handling a complaint
  1. On a complaint of a person, a higher state body (a higher official) shall issue a reasoned decision within a period not exceeding thirty working days from the date of registration of the complaint.
  2. When considering a complaint, the arguments set out in it are comprehensively checked, if necessary, additional materials are requested from the relevant officials, organizations and citizens with explanations regarding the appealed actions (inaction) of officials, acts (decisions) of state bodies.
  3. The complaint is considered within the scope of its content.
  4. It is prohibited to interfere with the activities of a superior state body (superior official) in the exercise of his powers to consider the complaint and to exert any influence on the officials involved in the consideration of the complaint.
  5. Features of consideration of a complaint about actions (inaction) of officials and acts (decisions) of state bodies are established by the laws of the Republic of Kazakhstan.