Ethics and norms of behavior of a civil servant
The Head of State in the Strategy "Kazakhstan - 2050" noted that "the highest ethics and professionalism is a key criterion for creating an effective state apparatus."
Today, issues of ethics and behavior of civil servants are given more importance.
The integrity of the image of a civil servant is based on the manifestation of high professional and personal competencies, moral qualities and ethical behavior.
In addition, a civil servant is called upon to resist actions that damage the interests of the state and the rights of citizens, to comply with the restrictions established by law.
A brief instruction on the observance of the ethics of a civil servant is proposed.
Here are examples that consider the norms of behavior of officials, their relationship with colleagues and the principles of official and out-of-service relations.
Following this instruction will help the society and citizens to gain confidence in the honesty and impartiality of people serving the people.
We urge civil servants of the Ministry of Health and its departments to carefully read situations from practice and observe the principles of ethical behavior in everyday life.
COMPETENCES OF A PUBLIC SERVANT
EFFICIENCY
SERVING THE PEOPLE
TRANSPARENCY AND ACCOUNTABILITY
Integrity - adherence to established ethical norms and standards.
PERSONAL QUALITIES OF A PUBLIC SERVANT
Situation 1 Unethical behavior with citizens
Relations with citizens is one of the main criteria for an effective state apparatus.
We always strive to meet high standards of service, provide services professionally, guided by the principles of honesty, openness and fairness.
When communicating with citizens, we should:
Upon receipt of complaints, we immediately take measures to quickly resolve the issues that have arisen, and prevent the occurrence of similar situations in the future.
This attitude will allow us to form a positive opinion about the culture of behavior and professionalism of civil servants.
Question: The service recipient began to video record the process of conversation on a cell phone during the provision of a public service by me. Do I have the right to express a ban on actions of this kind?
Answer: In this situation, the service recipient has the right to use recording devices, since today there are no requirements regulating this action.
Happening
An incident occurred in the territorial subdivision of the department of the Ministry of Health in the process of providing public services to the population. The provision of services was carried out on the principle of "one window". A large number of people gathered in the waiting room . As a result, a large queue was formed, which moved very slowly. After standing in line for about 2 hours, those present began to complain about the low speed of service and demanded to call the management to clarify the situation. The deputy head came out to the citizens with a request to remain calm, and reported temporary technical problems in the system. As a result, he caused an even greater flurry of criticism in his address. Unable to contain his emotions, the leader showed a rude appeal to those present using profanity.
Situation analysis
In this case, the behavior of a civil servant is incorrect. He should show restraint, courtesy, admit his mistakes and take the actions necessary for the quality provision of public services. As a result of the incident, citizens received a negative opinion about the quality of the provision of services and the work of the administration as a whole.
Conclusion
We value the reputation of a public servant, follow ethical principles and provide public services with high quality and professionalism. We treat our clients with respect and kindness.