THE GOVERNOR OF THE WEST KAZAKHSTAN REGION WAS OUTRAGED BY THE WORK OF CALL CENTERS AT POLYCLINICS AND HOSPITALS

THE GOVERNOR OF THE WEST KAZAKHSTAN REGION WAS OUTRAGED BY THE WORK OF CALL CENTERS AT POLYCLINICS AND HOSPITALS

According to Gali Iskaliyev the hotlines of medical organizations do not provide proper consultations
Today, on February 9, the regional akimat held a regular meeting of the operational headquarters for the non-proliferation of coronavirus infection. Governor of the region Gali Iskaliyev said that every day numerous complaints about the work of call centers of medical organizations are received to his number in the WhatsApp messenger.
- The staff of the administration of the Akimat of the West Kazakhstan Region checked these complaints and they were confirmed. Our medical organizations do not provide proper advice to the population. On the night of January 28, at 22: 30, our inspectors called the 109 service, and the consultants were unable to answer questions about undergoing a CT scan at night. On the stopcovid website.kz it is written that CT services are provided around the clock in regional and city multidisciplinary hospitals. However, the phone numbers of call centers listed on the stopcovid website.kz and on the websites of the hospitals themselves, did not respond. The answering machine answered. People who want to do a CT scan at night could not be reached. On the afternoon of January 29, the regional infectious diseases hospital was told to contact the polyclinic, the OMB did not even answer calls during the day, the GMB has no operators on site. In polyclinics No. 2 and No. 4, calls were also not answered. Why don't your employees pick up the phone?
Acting head of the WKO Health Department Arman Kalibekov said that the call center of the WKO Health Department 24-00-06 was transferred to the service base 109 by the decision of the operational headquarters in August last year, it works from 8.00 to 20.00.
- City polyclinics consult from 8.00 to 20.00. For the regional infectious diseases hospital, we have worked out the issue, updated the phone. The medical facility has a hotline for consultation of patients with COVID-19 at the number 21-15-16, " Arman Kalibekov said.
In addition, a special call reception time is organized for relatives of patients from 16.00 to 18.00, where they can find out the patient's condition from the attending physician. Phone numbers, indicating the buildings are posted on the official website of the regional infectious diseases hospital:
1 building – 21-03-00,
2 building – 21-14-22,
intensive care unit-21-07-22

 

New modular Hospital:

Block A (emergency room) 8 777 818 82 75
Block E 8 777 386 84 31
Block F 8 777 386 84 47
Block G 8 777 386 84 11
Block H 8 777 386 84 19
Unit B 8 (intensive care unit) 777 386 84 38
The city multi-specialty hospital, according to Arman Kalibekov, is working as planned, and therefore the call center for COVID-19 is temporarily not working here.
– For the regional hospital and for the district medical institutions, we also updated the phone numbers and posted them on the website stopcovid.kz. We will work with the heads of polyclinics and hospitals who did not organize the correct operation of call centers and take punitive measures against them, " Arman Kalibekov added.


GKP on PHV "Regional multidisciplinary Hospital"
8-7112-91-80-64 (main number, diagnostic building, from 08: 00 to 17: 00)
8-7112-26-63-91 (main number, hospital polyclinic, from 08: 00 to 17: 00)
For emergency hospitalization, the following numbers work:
8-7112-26-65-45 (emergency Department, 11 case, hours).
8-7112-26-63-45 (emergency Department, 11 case, hours).
8-708-571-71-40 (infectious body, around the clock).
COVID-19 specialists advise on hospitalization of patients with coronavirus infection by calling 8-708-571-71-40, around the clock.


GKP on PHV "City multidisciplinary hospital"
93-37-45 reception of the director, from 9: 00 to 18: 00.
93-37-44-registry directory from 8: 00 to 19:00.
93-37-40 helpline from 8:00 to 18: 00.
Due to the fact that the city's multi-specialty hospital is operating normally and accepts emergency and planned patients, the hospital's COVID-19 hotline is not functioning.
- People are very worried when they start to get sick. They call all kinds of services, looking for advice on the CT service. If the phone numbers that are listed on the stopcovid website.kz do not work, then why do you need such employees? Assign one responsible employee from the health department, who will be responsible for all the information indicated on this site, " Gali Iskaliyev concluded.