"Personal manager": The government for citizens has launched a new service

The state corporation "Government for Citizens" is expanding the range of services that make it possible to receive government services easily and quickly. This time, the Government for citizens provided for the needs of Kazakhstani business and launched a service called "Personal Manager". Within the framework of this project, legal entities can receive public services without visiting public service centers, a personal manager will go to their office and do everything himself, providing the organization with only the final result.
To receive the services of a personal manager, an agreement is concluded between the state corporation and a legal entity for the provision of services according to the approved price list. Representatives of large businesses, second-tier banks, construction companies, etc. can use the service of a personal manager.
“A personal manager is a specialist whose duties include individual customer service, the search for the most effective tools, profitable and strategically correct ways to solve the client's problems. It ensures proper time management so that the company spends less time getting government services. Also, the introduction of the Personal Manager service will reduce the load on public service centers and increase the time spent by employees of the state corporation for servicing individuals, "said Asemgul Baltasheva, chairman of the board of the government for citizens state corporation.
It should be noted that this is not the first service that allows citizens to save their time on receiving public services without visiting PSCs. Since October of this year, motorists who have re-registered a car online on the egov.kz portal can order license plates and registration certificates with home delivery. To do this, it is enough to indicate the necessary data, residential address and pay for the service. After that, the employee of the state corporation will deliver the license plate and the finished certificate to the specified address.
By the way, next year it is planned to launch home delivery of documents such as passports, identity cards and birth certificates.

* For reference:
For 10 months of 2020, 14.3 million government services were provided through the government for citizens state corporation.
The satisfaction of the population with the services of the PSC was 87.2% (2019).