BUSINESS ETIQUETTE is a set of rules of conduct in business and official relations. It is the most important aspect of the morality of professional behavior of a business person.
The success of a person in his official Affairs depends on 15 percent of his professional knowledge and 85 percent on his ability to communicate with people.
Although business etiquette involves the establishment of only external forms of behavior, but without an internal culture, without compliance with ethical standards, there can be no real business communication in the public service.