The Unified Accumulative Pension Fund provided 10.5 million services to the population in the period from 01.01.2024 to 01.02.2024, which is 4 times more than in the same period last year. Of these, more than 2 million are in electronic format, and 8.3 million are in automatic format. More than 115 thousand services were provided in person, including about 107 thousand directly at the Fund's offices.
The observed growth of services in the first month of 2024, including those provided in automatic mode, is due to the expansion of the functions of the UAPF and, as a result, the range of services provided by the UAPF to the population. As you know, since January 1, 2024, Kazakhstan has introduced a mandatory employer pension contribution (OPVR). In this regard, conditional pension accounts (UPS) are automatically opened for the accounting of OPVR on the basis of the list of individuals provided by the agent to the UAPF through the State Corporation "Government for Citizens" when transferring OPVR. In January 2024, 269 thousand such UPS were opened.
Also in January of this year, within the framework of the National Fund for Children program, data on the amount of target requirements for the reporting year and on the amount of investment income for 6,919,131 Participants in target requirements (CCTS) were entered into the UAPF information system, including 304,815 target savings accounts (CNS) were automatically opened for Kazakhstanis who in 2024, 18 years have already turned or are turning.
In total, during the reporting period (01.01.2024 – 01.02.2024), the total number of open individual pension accounts for all types of pension contributions, as well as UPS and CNS reached 598 thousand. The automatic opening of accounts, as well as the accrual of targeted claims to minors, is possible due to the integration of the UAPF with databases of government agencies.
During the reporting period, 2.6 million statements were issued from IPS, UPS, CNS, of which about 1.8 million were in electronic form (70.3% of the total number of statements) and more than 697 thousand in automatic mode (26.8%).
The EPPF reminds that in the personal account on the website and in the mobile application, depositors (recipients) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of the availability of IPS, submitting an application for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely or on voluntary pension contributions, tracking the status of the application for payment, transfer of part of the savings by the investment portfolio manager (IPM), predictive calculation of future pensions using a pension calculator, etc. 24/7 anywhere in the world.
So, about 5 thousand applications were accepted in electronic format for the transfer of part of pension savings to the UIP or return to the management of the NBK.
However, there are services that, despite the presence of an electronic format, citizens prefer to receive in person. For example, more than 26.3 thousand applications were accepted for changing the details in January 2024, of which 22.7 thousand were at the Fund's offices. When applying for a particular service to the specialists of the UAPF, depositors, as a rule, receive additional advice and advice on the formation of savings.
UAPF field service departments: mobile agents and mobile office crews provided about 8 thousand services during the reporting period. services. As part of the information and explanatory work, about 3 thousand field presentations were held, which were attended by over 68 thousand people. More than 3 thousand were posted in the media. materials according to the reports of the EPPF.
The number of depositors' requests received through feedback channels amounted to about 62 thousand.
Recall that any company can apply for a presentation and consultations on the issues of the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact the Fund's website or mobile application.
UAPF consulting services can be obtained through messengers (chatbot in WhatsApp and Viber by number +7 777 000 14 18 ), the call center at number 1418 (toll-free in Kazakhstan), on the enpf corporate website.Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, as well as on the official pages of the UAPF on social networks Instagram, Facebook, VKontakte, Twitter.
The UAPF was established on August 22, 2013 on the basis of JSC NPF GNPF. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension asset management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (for more information on www.enpf.kz )