The Unified Accumulative Pension Fund provided 22.8 million services to its depositors in 11 months of this year (from 01.01. to 01.12.2023), of which more than 15.8 million in electronic format, 5.1 million in automatic format. 1.2 million depositors were served in person, including 1.0 million people who applied directly to the Fund's offices.
One of the most popular services remains the issuance of statements on the status of an individual pension account (IPS) - more than 20.8 million have been issued since the beginning of the year. Of these, about 15.8 million (or 69.3%) were sent electronically, about 4.4 million (19.4%) were sent automatically to the addresses of depositors and recipients who had previously chosen the "e-mail" method of informing, and 0.6 million statements were provided at the Fund's offices.
Recall that in the personal account on the UAPF website and in the mobile application, depositors (recipients) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of the presence of IPS, submitting an application for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment, transfer of part of the savings by the investment portfolio manager, predictive calculation of future pensions using a pension calculator, etc. 24/7 anywhere in the world.
Over the past 11 months since the beginning of the year, 322 thousand individual pension accounts (IPS) have been opened automatically in the UAPF information base. This became possible thanks to the integration of the UAPF information systems and the State database "Individuals", from where the Fund receives identification data on new depositors (full name, year of birth, etc.) using the IIN.
In total, 309 thousand applications were accepted for changing the details during the reporting period, of which 239 thousand were at the Fund's offices.
UAPF Field service departments: mobile agents and mobile office crews provided 133 thousand services. As part of the awareness-raising work,
32 thousand 976 field presentations attended by 715 thousand people. 42,720 materials on the reports of the EPPF were posted in the media.
Recall that any company can apply for a presentation and consultations on the issues of the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact the Fund's website or mobile application.
The provision of high-quality consulting and information services to depositors (recipients) of the Fund is always a priority for the UAPF. As of December 1, 2023, the number of depositors' requests through feedback channels amounted to 688 thousand.
UAPF consulting services can be obtained through messengers (chatbot in WhatsApp and Viber by number +7 777 000 14 18 ), the call center at number 1418 (toll-free in Kazakhstan), on the enpf corporate website.Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, as well as on the official pages of the UAPF on social networks Instagram, Facebook, VKontakte, Twitter.
The UAPF was established on August 22, 2013 on the basis of JSC NPF GNPF. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension asset management have been transferred to the National Fund Management Council. In accordance with pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (for more information on www.enpf.kz )