The Unified Accumulative Pension Fund for the three months of the current year (between January 01, 2022 and April 01, 2022) provided its contributors with 11.8 million services.
Contributors (beneficiaries) received over 93% of UAPF services in a convenient electronic format. Recall that the Fund's services can be received literally in a matter of minutes, without leaving home. For example, on the website and in the UAPF mobile application, contributors can at any time and anywhere receive a statement from an individual pension saving account, make changes and additions to their details, receive a certificate of the presence of an IPSA, apply for the appointment of pension benefits in connection with the establishment of disability 1 or 2 groups indefinitely, as well as for voluntary pension contributions, track the status of an application for pension benefit and much more. We emphasize that out of the total number of online services, 8.1 million (or 68.49%) were provided on the UAPF website or mobile application.
In addition, UAPF has developed an application-free service format. It includes, for example, the automatic opening of individual pension accounts for accounting for compulsory pension contributions (CPC), compulsory occupational pension contributions (COPC) and voluntary pension contributions (VPC). Recall that if an individual does not have an open IPSA in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the CPC, COPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. Since the beginning of the year, 2.9 million services or 24.66% of the total volume have been rendered without application.
494,741 services were provided to contributors through traditional face-to-face service in UAPF subdivisions throughout Kazakhstan. Recall that the nearest branch of the Fund can be easily clarified on the enpf.kz website or on the UAPF mobile application. As part of the joint project of UAPF JSC and Kazpost JSC on the provision of pension services in remote settlements in the branches of the national postal operator, as of April 1, 2022, 3,634 services were provided to fund contributors in 347 post offices. UAPF also has field service departments, since the beginning of the year they have carried out 16,847 operations. This department provides services for processing applications for opening individual pension saving accounts for recording compulsory occupational pension contributions (including applications for joining a pension agreement at the expense of compulsory occupational pension contributions). Also, contributors (beneficiaries) belonging to the category of socially vulnerable segments of the population (disabled people of the 1st and 2nd groups, having disabilities indefinitely) are served in compliance with sanitary and epidemiological measures.
It should be noted that the most popular service among UAPF contributors is the issuance of statements - 9,679,844 transactions (about 68% in electronic form), followed by accepted applications for the LSPB (in automatic mode) - 1,389,315, etc.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and beneficiaries of the Fund. As of April 1, 2022, 312,391 requests were processed.
We remind you that UAPF contributors and beneficiaries can get advice in the call center at 1418 (calls within Kazakhstan are free), as well as on the corporate website enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on UAPF official pages on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
The UAPF was established on August 22, 2013 on the basis of GNPF APF JSC. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory occupational pension contributions, voluntary pension contributions, pension benefits, individual accounting of pension accumulations and benefits, provides the contributor (beneficiary) with information on the status of his pension accumulations (for more information visit www.enpf.kz)