The Unified Accumulative Pension Fund for two months of the current year (between Jan 01, 2022 and Mar 01, 2022) provided its contributors with 6.6 million services.
It should be noted that the trend towards the popularization of online services continues. Currently, over 93% of UAPF services are provided in a convenient and efficient electronic format. As is known, contributors and beneficiaries, without leaving their homes, can use almost all the Fund's services literally in a matter of minutes. For example, on the website and in the UAPF mobile application, contributors can at any time and anywhere receive an extract from an individual pension saving account, make changes and additions to their details, receive a certificate of the presence of an IPSA, apply for the appointment of pension benefits in connection with the establishment of disability 1 or 2 groups indefinitely, as well as for voluntary pension contributions, track the status of an application for payment and much more. We emphasize that out of the total number of online services, over 4.7 million (or 70.76%) are provided on the UAPF website or mobile application
In addition, UAPF has developed an application-free service format. It includes, for example, the automatic opening of individual pension saving accounts for accounting for compulsory pension contributions (CPC), compulsory occupational pension contributions (COPC) and voluntary pension contributions (VPC). Recall that if an individual does not have an open IPSA in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the CPC, COPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. Since the beginning of the year, 1.5 million services or 22.54% of the total volume have been provided without application
288,614 services were provided to depositors through traditional face-to-face service in UAPF divisions throughout Kazakhstan. Recall that the nearest branch of the Fund can be easily located on the enpf.kz website or the UAPF mobile application. As part of the joint project of UAPF JSC and Kazpost JSC on the provision of pension services in remote settlements in the branches of the national postal operator, as of March 1, 2022, 2,143 services were provided to fund contributors in 347 post offices. UAPF also has field service departments. They carried out 9,396 operations
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. As of March 1, 2022, 151,817 requests have been processed.
We remind you that UAPF contributors and benefivciaries can get advice in the call center at 1418 (calls within Kazakhstan are free), as well as on the corporate website enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on UAPF official pages on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
The UAPF was established on August 22, 2013 on the basis of GNPF APF JSC. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory occupational pension contributions, voluntary pension contributions, pension benefits, individual accounting of pension accumulations and benefits, provides the contributor (beneficiary) with information on the status of his pension accumulations (for more information visit www.enpf.kz)