THE RESULTS OF PUBLIC MONITORING OF THE QUALITY OF PUBLIC SERVICES HAVE BEEN PUBLISHED

In 2020, the Agency for Civil Service Affairs organized public monitoring of the quality of the provision of 70 types of public services.
The main research methods include: quantitative (mass survey) and qualitative (in-depth interview, "mystery shopper", focus group interview).
Among the central government agencies, the Ministry of National Economy is in the first place, whose services are rated the highest - 4.87 points and 88.1% satisfaction level. Among the local executive bodies, the first place is occupied by the Akmola region (4.73 points or 80.3%).
During the monitoring, service recipients expressed dissatisfaction with the work of state bodies in terms of weak feedback on complaints, the difficulty of finding the necessary information about the procedure for providing public services in the public domain.
Today, the results of the public monitoring for 2020 have been sent to the interested state bodies, following which measures will be taken to implement the recommendations specified in the report of the public monitoring of the quality of public services.