A new digital project has been implemented in the WKR police

A new digital project has been implemented in the WKR police

The Ministry of Internal Affairs of the country presented digital projects aimed at ensuring the safety of citizens and simplifying the procedure for obtaining public services. The presented projects have been tested in the pilot mode and are already ready for use in the West Kazakhstan region.

So, since February 1, the Ministry of Internal Affairs launches the mobile application 102. The service is part of the project “Omnichannel process of receiving citizens ' messages”, the task of which is to make the police closer and more accessible to the population. With the help of the developed application, each resident of the country can send information about the committed offense or crime and be sure that his message will not remain without response. Through the system, you can submit an appeal, contact the operator by audio or video call, receive a service, and track the location of the police squad that left for the place of the call.

- The omnichannel process of receiving citizens ' messages allows you to interact with citizens through different communication channels in a single window of the internal affairs bodies. The purpose of this Bylaw is to determine the order of activity of employees of internal Affairs bodies of the Republic of Kazakhstan, monitoring and review of complaints received through various channels, - said the head of DP WKO major General of police Magadhan of Ablesimov.

The Commissioner of police also indicated that there are channels video and audio calls through a mobile application "Police 102" and widget providing consultations via text chat-bots in Telegram, Vkontakte widget placed on the official Internet resource of the Ministry of internal Affairs, submission of applications (text) chat bots, email and mobile applications "Police 102".

- A citizen has the right to independently contact the internal affairs bodies on issues related to offenses and incidents through the available electronic format, that is, through a widget on the site https://www.gov.kz/memleket/entities/ qriim.lang=en. The citizen determines the subject of the appeal: complaints, applications, describes the situation and the nature of the appeal, indicates personal data and a valid email address. To receive information about the status of the application and feedback, the applicant has the opportunity to receive available public services and services of the Ministry of Internal Affairs of the Republic of Kazakhstan, - said Mahsudhan Ablazimov.

The head of the department explained that, through the mobile application "Police 102", which is available for free download in the AppStore stores, PlayMarket, a citizen registers in the application in accordance with personal data and confirms them by available means (email, phone number), has the ability to make video and audio calls, submits appeals, complaints, statements according to the selected topics with the ability to view the progress of execution and receive feedback.
In conclusion, Mahsudhan Ablazimov stressed that the number of the electronic appeal registered in the System is sent to the applicant's email address, notification of the mobile application and to the Telegram @QZ102bot chat in the section History of appeals.
In addition, the “SOS Button”is also presented in this application. This is an emergency call device, which the Ministry of Internal Affairs, based on the experience of developed countries, suggests installing on the streets, in public places, as well as on highways. By pressing the alarm button, you can send a message about the offense or contact the police for help.


Eugenia MAXIMOVA,
zhaikpress.kz