Below is the English translation in a formal government-report style:
The local executive bodies of the West Kazakhstan Region (hereinafter referred to as the LEBs) are carrying out relevant activities to ensure compliance with the norms and requirements of the legislation of the Republic of Kazakhstan in the field of public service delivery.
Currently, the Register of Public Services includes 176 types of public services and 296 subtypes of services.
During the first quarter of 2026, a total of 1,028,490 public services were provided.
Including:
Public services provided by service providers (excluding those delivered through the State Corporation) in paper form – 1,708 (0.1%);
Public services provided by service providers (excluding those delivered through the State Corporation) in paper form, although they could have been provided through the Electronic Government Web Portal and/or the State Corporation – 11,900 (1.2%);
Public services provided electronically through the service provider’s information systems without direct contact with service recipients (excluding the Electronic Government portals www.egov.kz and www.elicense.kz) – 680,630 (66.2%);
Public services provided electronically through the service provider’s information systems with direct contact with service recipients and manual entry of applications into the information system (excluding the Electronic Government portal www.egov.kz) – 334,252 (32.5%).
Through the eGov.kz portal – 34,074;
Through the eLicense.kz portal – 4,886;
Through the State Corporation “Government for Citizens” – 1,483.
ISS – 1,238;
IS E-Sobes – 10,545;
Labor Market Information System – 675;
E-Qazyna.kz – 50;
Housing Assistance Information System – 268;
Electronic Labor Exchange (Enbek.kz) – 24,492;
Social Assistance Information System – 320;
kz – 763;
Baspana Market – 238.
To increase public awareness regarding the provision of public services, seminars, meetings, round tables, and various outreach events are regularly conducted throughout the region.
A total of 109 awareness-raising events on public service delivery issues were held, reaching 3,790 participants. In addition, 9 employees completed advanced training courses on public service delivery.
In accordance with the Rules of State Control over the Quality of Public Service Delivery, approved by Order No. 78 of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated 8 December 2016, a total of 31 internal control inspections were conducted.