The procedure for considering applications and personal reception of individuals and legal entities in the Department of Religious Affairs of the West Kazakhstan region
Consideration of applications and reception of citizens in the Department of Religious Affairs of the West Kazakhstan region (hereinafter referred to as the Office) is carried out in accordance with the Law of the Republic of Kazakhstan dated January 12, 2007 "On the Procedure for Considering Applications of Individuals and Legal Entities", by the Resolution of the Government of the Republic of Kazakhstan dated September 4, 2002 year No. 974 "On the organization of reception of individuals and representatives of legal entities in the central and local executive bodies of the Republic of Kazakhstan", by order of the Prosecutor General of the Republic of Kazakhstan dated December 18, 2015 No. 147 "On approval of the Rules for recording applications of individuals and legal entities" and the Instruction on the procedure consideration of citizens' appeals and control over their implementation in the akim's office of the West Kazakhstan region.
Individuals and legal entities have the right to apply to the Department with proposals, applications, complaints and inquiries in the state language or the language of appeal. Accordingly, the answers are given in the state language or the language of appeal with reference to the legislation of the Republic of Kazakhstan.
Work with appeals of individuals and legal entities, organization of personal reception in the Office is provided by the administrative department.
Head of the administrative department - lawyer Aibat Almatovich Tulegenov (organization of personal reception, registration of appeals, execution control, work analysis), Uralsk city, Nursultan Nazarbayev Avenue No. 215B, office No. 309, office phone: 8 (7112) 24-30-54.
When citizens contact the Office, consider the following:
1. Applications of individuals and legal entities must contain legally significant facts;
2. In the appeal of an individual, his surname, first name, patronymic, postal address, and in the case of a legal entity's appeal, its name, postal address, outgoing number and date are indicated. When filing a complaint, the name of the subject or position, the surname and initials of the officials whose actions are being appealed, the reasons for the appeal and the requirements are indicated. The appeal must be signed by the applicant, and the appeal of the legal entity - by the head;
3. Appeals of individuals and legal entities to actions of state bodies and organizations that do not have their own superior bodies are resolved in court;
4. Appeals from citizens, the procedure for resolving which is established by the legislation on administrative offenses, criminal procedure, civil procedure and other legislation, as well as anonymous appeals that do not indicate the surname, name, patronymic, no signature, data on the place of residence, are not subject to consideration, work or study and treatment in which the essence of the issue is not stated;
5. Repeated appeals, which do not provide new arguments or newly discovered circumstances, are not subject to verification if there are exhaustive materials of checks on them and the authors were given answers in the prescribed manner.
Applications can be individual or collective and are made in writing or orally.
An appeal, for the consideration of which it is not required to obtain information from other subjects, officials, or to check with a visit to the place, is considered within 15 (fifteen) calendar days from the date of receipt by the Department.
An appeal, for the consideration of which it is required to obtain information from other subjects, officials or check on site, is considered and a decision is made on it within 30 (thirty) calendar days from the date of receipt by the Department.
In cases where additional study or verification is required, the review period is extended by no more than 30 (thirty) calendar days, which is communicated to the applicant within 3 (three) calendar days from the date of the extension of the review period. The term for consideration of the application is extended by the head of the Office.
If the resolution of the issues set forth in the appeal requires a long time, then the appeal is put under additional control until its final execution, which is communicated to the applicant within 3 (three) calendar days from the date of the decision.
The laws of the Republic of Kazakhstan may establish other terms for considering applications.
Applications received by the Department, whose competence does not include the resolution of the questions raised, are sent to the relevant authorities no later than 3 (three) working days from the date of their receipt, informing the applicant about it.
Citizens' appeals are considered permitted when the questions raised in them are considered, the necessary measures are taken on them, and the applicants are answered.
Personal reception of individuals and representatives of legal entities is carried out by the head of the Department according to the reception schedule approved by the head of the Department.
Reception schedule for individuals and representatives of legal entities:
|
FULL NAME. |
Position |
Days of reception |
Time |
|
Ramankulov Maksat Aralbaevich |
Head |
Wednesday |
15.00-17.00 |
An appointment for a personal appointment with the head of the Department is made in office # 309, telephone for inquiries: 8 (7112) 50-06-70, 24-32-35