Who is entitled to free medicines can be found by number 1414

From June 1, 2023, 1414 consultants will provide consultations on compulsory social health insurance and receiving medical care.

The unified contact center 1414 will be able to advise citizens on the issues of obtaining free dental care, what services are included in the OSMS, what can be obtained within the guaranteed volume of free medical care and others. In addition, Kazakhstanis will be able to file a complaint against a medical organization by number 1414.

"The State Corporation, together with the Social Health Insurance Fund, carried out preparatory measures to receive calls on line 1414. Now our consultants will be able to help citizens on MSHI issues. We expect that the transfer of the functions of the FSMS call center to the State Corporation will reduce the number of redirects and will affect the increase in the availability and quality of the information provided," commented Suyenish Abdildin, Chairman of the State Corporation's Management Board.

It should be noted that the unified contact center provides advice on 1,318 public services, taking into account subspecies. Operators advise on the services of the eGov portal.kz, eOtinish systems and on the activities of PSC. In addition, line 1414 accepts complaints about the service in the PSC, accepts applications for the service of people with special needs.

Recall that since April 1, 2021, the functions of the Unified Contact Center have been transferred to the NAO "State Corporation "Government for Citizens". Since the transfer of the functions of the ECC, more than 51.6 million requests have been received and processed. The percentage of customer dialing increased from 87% to 98%, the waiting time for the operators' response decreased from 2 minutes to 15 seconds. By the way, consultations on the number 1414 are carried out around the clock, calls are free from both mobile and landline phones.