According to the order approved by the head of the district akim's apparatus No. 35 of December 4, 2019, internal control was carried out, as of the first quarter of 2 institutions. In particular: Department of housing and communal services, highways, passenger transport and housing inspection, department of land relations of Burlinsky district. However, only in the department of housing and communal services, passenger transport, roads and housing inspection, an event was held, and in the department of land relations, the planned event was postponed by order of the head of the district akim's apparatus of March 20, 2020 No. 41.
In addition, in accordance with the plan for the second quarter, it is planned to conduct internal control over the quality of public services in the department of economics and finance, in the department of architecture, urban planning and construction.
There were no complaints from recipients and service providers against local executive bodies.
In accordance with the Decree of the Government of the Republic of Kazakhstan "On approval of the register of public services" dated September 18, 2013 No. 983 (14), the offices of akim of the city and rural districts of Burlinsky district and (12) independent departments provide public services.
At the end of the IІ quarter of 2020, 1359 individuals and 60 legal entities were provided with state services, including:
- the number of public services provided directly in paper form by local executive bodies - 110 individuals and 25 legal entities;
- the number of public services rendered in paper form, even if there is a possibility of rendering services through the web portal of "electronic government" or through the PSC - 483 individuals and 9 legal entities;
- the number of public services rendered in electronic form through the information system of the service provider –766 to individuals and 26 to legal entities.
- the number of public services rendered out of time - 0.
In total, in the 1st quarter of 2020, 2,328 services were provided in the self-service corners of the Burlinsky district.
No facts of violation of the legislation of the Republic of Kazakhstan in the field of public services were revealed.
As required, roundtable meetings are held to improve the quality of public service delivery with the participation of service recipients, representatives of interested government agencies, civil society organizations and the media.